At Doto, processing times vary depending on the payment method used. Below are the estimated times for some deposit options.
Bank Cards (Visa, Mastercard, JCB) 💳
⏳ Processing time: up to 1 hour. However, we’ll help escalate your case right away.
🔴 Possible delays: Include bank verification issues, security restrictions, and vendor maintenance.
MoMo e-Wallet 📱
⏳ Processing time: up to 1 hour. However, we’ll help escalate your case right away.
🔴 Possible delays: Unverified MoMo account, insufficient balance, or issues with MoMo service.
QR Payments 🔗
⏳ Processing time: Up to 1 hour. However, we’ll help escalate your case right away.
🔴 Possible delays: Banking app failures, expired QR code or payment provider network errors.
Bank Transfer 🏦
⏳ Processing time: Up to 24 hours. However, we’ll help escalate your case right away.
🔴 Possible delays: Slower bank processing, a national holiday, or incorrect transfer data.
Cryptocurrencies (USDT - TRC20, ERC20, BSC BEP-20). 🪙
⏳ Processing time: up to 24 hours after deduction to your wallet. However, we’ll help escalate your case right away.
🔴 Possible delays: Congestion in the blockchain, incorrect network selected or insufficient funds to pay the gas fee.
What should you do if your deposit takes longer than expected?
If your deposit is not credited in the estimated time:
🔹 Check the transaction status with your payment provider.
🔹 Make sure you entered the correct data.
🔹 If the delay is prolonged, contact support with proof of payment and transaction ID.
At Doto, we ensure your deposit is processed as quickly as possible. 🚀