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Deposit Is Not Showing on My Account

Deposited but don’t see it yet? Here's what to check.

S
Written by Sarah
Updated this week


⏱️ Method-wise standard processing time

💳 Payment Method

🕐 Estimated Processing Time

⚠️ Possible Delays

Bank Cards (Visa, Mastercard, JCB)

Up to 15 minutes

Bank verification issues, security restrictions, or any maintenance

E-Wallet

Up to 15 minutes

Unverified account, insufficient balance, service issues

QR Payments

Up to 15 minutes

Banking app failures, expired QR code, payment provider network errors

Bank Transfer

Up to 1 working day

Slower bank processing, national holiday, incorrect transfer data

Cryptocurrencies (USDT - TRC20, ERC20, BSC BEP-20)

Up to 15 minutes after deduction

Blockchain congestion, incorrect network selection.


📌 When It Happens:

  • Payment processing delays from banks or payment services.

  • Errors in the entered payment details.


Steps to Fix:

  1. Confirm Transaction Status:

    • Check with your bank or payment provider if the transaction was completed successfully.

  2. Wait Standard Processing Time:

    • For card, QR payments, and e-wallet payments: usually instant or up to 15 minutes.

    • For bank transfers and cryptocurrency methods is up to 24 hours.

  3. Collect Proof of Payment:

    • Save a screenshot or receipt of your successful payment.


🤝 Still Need Help?

Share your payment proof with us, please contact: support-mu@doto.com for faster tracking. We’ll make sure your deposit is processed quickly and securely.

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