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Deposit Is Not Showing on My Account

Deposited but don’t see it yet? Here's what to check.

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Written by Sarah
Updated over 2 months ago


⏱️ Method-wise standard processing time

💳 Payment Method

🕐 Estimated Processing Time

⚠️ Possible Delays

Bank Cards (Visa, Mastercard, JCB)

Up to 1 hour

Bank verification issues, security restrictions, or any maintenance

E-Wallet

Up to 1 hour

Unverified account, insufficient balance, service issues

QR Payments

Up to 1 hour

Banking app failures, expired QR code, payment provider network errors

Bank Transfer

Up to 24 hours

Slower bank processing, national holiday, incorrect transfer data

Cryptocurrencies (USDT - TRC20, ERC20, BSC BEP-20)

Up to 24 hours after deduction

Blockchain congestion, incorrect network selection.


📌 When It Happens:

  • Payment processing delays from banks or payment services.

  • Errors in the entered payment details.


Steps to Fix:

  1. Confirm Transaction Status:

    • Check with your bank or payment provider if the transaction was completed successfully.

  2. Wait Standard Processing Time:

    • For card, QR payments, and e-wallet payments: usually instant or up to 1 hour.

    • For bank transfers and cryptocurrency methods is up to 24 hours.

  3. Collect Proof of Payment:

    • Save a screenshot or receipt of your successful payment.


🤝 Still Need Help?

Share your payment proof with us, please contact: support-mu@doto.com for faster tracking. We’ll make sure your deposit is processed quickly and securely.

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