If you're facing issues while trading on MT4 or MT5, you’re not alone. Many traders come across problems like connection errors or trades not going through. Here's a simple guide with real examples to help you fix these issues fast.
🔌 Platform Shows “No Connection” or “Waiting for Update”
What it means:
The platform can't connect to the trading server. This stops you from placing trades or seeing live prices.
Example:
You open MT4, try to check EUR/USD, but nothing loads and you see “No connection” in the corner.
What to do:
✅ Check your internet – open any website to confirm it's working.
✅ Close and reopen the app.
✅ Re-login with correct account number, password, and server.
✅ Try another Wi-Fi or mobile network.
🔑 Error: "Invalid Account"
What it means:
Your account login or server is incorrect.
Example:
You try to log in, but the platform says “Invalid Account.” You double-check your password—it looks fine—but you had selected the wrong server.
What to do:
✅ Make sure you're using the server that Doto shared in your welcome email.
✅ Copy-paste your login number and password carefully.
✅ Reset your password from your Doto account if needed.
❗ You Try to Trade, But It Doesn’t Work
What it means:
The order is not accepted due to low balance, market closure, or trade size issues.
Example 1:
You try to buy EUR/USD, but nothing happens. You see a message about "Not enough money."
✔️ You’re trying to trade $10 lot size, but your balance is only $5.
Example 2:
You try to open a trade on Saturday, but it fails.
✔️ Forex markets are closed on weekends.
What to do:
✅ Check your balance – try reducing the trade size.
✅ Make sure you’re trading during market hours (Mon-Fri).
✅ Try again after a few seconds or refresh the platform.
🔁 Price Keeps Changing / Platform Lags
What it means:
Your platform is reacting slowly to fast-moving market prices.
Example:
You try to open a trade, but the price keeps jumping. A message says “price changed” and your trade doesn’t go through.
What to do:
✅ Make sure your internet is strong and stable.
✅ Restart the platform.
✅ Try using a smaller lot size or adjust the order quickly.
💬 Still Need Help?
If you're still facing issues, don’t worry — our support team is ready to assist:
🖥️ Live Chat: on doto.com
📧 Email: support@doto.com
📚 More Help: Doto Help Center
💡 Quick Tips for Smooth Trading:
Always trade during market hours.
Double-check your balance and order size.
Keep your platform updated.
Use stable internet or switch to mobile data if needed.