Verification is a key step on Doto—it protects your account, ensures secure withdrawals, and unlocks full access to trading. Most verifications are smooth, but if you’re facing issues, this guide will help you solve them in no time.
📤 Upload Problems
Common issues:
❌ File won’t upload
❌ “File too large” error
❌ Format not supported
✅ What to do:
Use JPG, PNG, or PDF files
Keep file size under 10MB
Make sure the image is clear, not cropped, and well-lit
📎 Document Rejected? Here's Why
Most common reasons:
Blurry or cut-off photos
Expired documents
Info doesn’t match your Doto profile
✅ Tips to fix it:
Upload a valid, recent document
Double-check that your name, address, and date of birth match your account details
Ensure your full name and details are clearly visible
🏠 Proof of Address — What’s Accepted?
To verify your address, upload one of the following (issued within the last 3 months):
Utility bill (electricity, water, internet)
Bank statement
Government-issued letter
National ID with address (if eligible for geo-verification)
Important: Document must clearly show your full name, address, and issue date
📹 Tips for Selfie Verification
In some cases, a selfie may be requested. To get it right:
Look directly into the camera
Avoid wearing sunglasses, hats, or masks
Stay in a well-lit, quiet room
⏱️ How Long Does It Take?
⏳ KYC Review (Basic Verification):
Usually takes a few minutes
In special cases, it may take up to 24 hours
💼 Source of Funds Verification:
Takes 24 to 48 hours
If it’s taking longer, don’t worry—just follow up with support:
💬 Live Chat via doto.com
📧 Email: support@doto.com
✅ Final Tips: Get Verified Faster
✔️ Use clear, original photos (not screenshots or scans)
✔️ Make sure your profile details match your documents
✔️ Upload only valid documents (no older than 3 months)
✔️ Stay patient—our team reviews each case with care
🔐 Verification helps keep your account secure and smooth for trading. Got stuck? We’re always here to help!