At Doto, we understand how important it is to access your funds without delays. In some situations, withdrawals may be paused or restricted when your account needs to be verified, especially when confirming the source of your income or completing account verification.
Don't worry; we'll walk you through the most common reasons and how to fix them quickly. Then, you can move forward with your trading.
🔐 When Do We Ask for Verification?
Depending on your account activity, we might request some extra documents to keep your account secure and compliant. These requests are automatic and based on your deposit or withdrawal history.
You may be asked to complete:
✅ Account verification if your total withdrawals exceed $1,000
✅ Source of income verification when your total deposits reach $5,000 or $10,000, depending on your country.
These checks are part of our responsibility to keep your funds safe and the platform secure.
What's the difference?
Verification of Account | Verification of Source of Funds |
Confirms your identity | Confirms where your money comes from |
Usually requested after $1,000 in withdrawals | Requested when deposit activity hits $2,000+ |
Standard for all traders eventually | Required in some cases, especially for larger transactions |
Special cases:
In certain cases, such as when your deposits are significantly high, you might see a message before payment:
You might see a message before payment:
"We will ask for documents to verify your source of income.”
You can deposit up to $5,000 before the process is frozen.
Once you complete the steps, funds will be unlocked and future actions will be smoother.
✅ By clicking "Go to payment," you accept that your funds were legally obtained.
Documents accepted for SOF verification
To complete the SOF verification, you must submit at least one of the following documents:
Bank statement
Must clearly show your full name, issuing bank, and recent movements.
It must have been issued within the last 3 months.
Proof of income (payroll or tax return).
Pay stubs for the last 3 months.
Most recent tax return.
Document proving investments or assets.
Account statements of investment funds, trading, or cryptocurrencies.
Deeds or documents of ownership of real estate.
Other accepted documents.
Certificates of inheritance, indemnity, or sale of property.
Any other document proving the legitimate origin of your funds.
Not sure what’s causing the block?
Here’s a quick checklist:
Have you withdrawn over $1,000? → You may need to complete account verification.
Have you deposited $5,000–$10,000? → You may need to confirm your source of income.
Are you withdrawing crypto? → You may need to verify your wallet ownership.
Processing time
⏳ Estimated time: 24 to 48 hours.
📩 You will receive an email when verification is approved or if additional documents need to be submitted.
🧾 Common errors and how to avoid them
❌ Blurry or illegible document: Make sure you upload a clear image.
❌ Incomplete document: It must show your name, date and transaction details.
❌ Outdated document: Use files issued within the last 3 months.