Group sessions are now available for up to 25 participants, helping you bring everyone together in one click. See your patients in Gallery or Speaker view and use the session timer to keep track of time.
Available on Premium plans ⭐
How to begin a Group Call
Click Start group call in the upper right corner of the Patient queue
Select up to 25 participants then click Start group call
Both video and phone participants can be added when starting a Group Call
Start a group call with participant(s)
How to add patients to an active Group Call
Open the Sidebar
Open In waiting room
For one additional patient, click Add to call on the Patient card
For multiple additional patients, click the Add to group call button and select those you’d like to add
Open the Sidebar
Add patient(s) to group call
How to remove a patient from an active call
Open the Sidebar
Click on the Patient card for the person you’d like to remove
Click Remove from call
Remove a patient from the call
How to use Gallery and Speaker views
Gallery view is a great way to see all the participants on a group call. Your call will automatically start in this view.
Start a Group Call with two or more participants
Click the Speaker view icon at the bottom right corner
To switch back to Gallery, click the icon at the bottom right corner
Switch to Gallery view
How to add someone by phone to an active Group Call
If someone can't join through their browser, you can call them through Dialer and add them to the same session.
Open the Sidebar during your call
Select Dialer
Enter the participant’s name (required)
Enter their phone number using the on-screen keypad
Click Start call.
Wait for the participant to answer.
While the call is connecting, you’ll see Calling [phone number]. You can cancel the phone call using the call controls.
When the participant answers, they’ll join the existing Group Call by audio. Everyone in the call will be able to hear one another.
💡 Dialer currently supports US phone numbers only.
Click the Dialer button to add a phone participant to a Group Call
How to start by phone and add browser-based participants
You can also begin with a phone call and add browser-based participants after the person answers.
From the Dashboard, click Dialer (next to Invite Via)
Enter the participant’s name and US phone number
Click Start call
Once the participant answers, open the Sidebar
Open In waiting room
Add the browser-based participants you want to include
You can't add another participant while the phone call is still ringing. Once the phone participant answers, you can add participants who are waiting to join through doxy.me.
What happens during a call with a phone participant
The phone participant joins by audio and appears in the call with an avatar instead of video.
Your Self-Preview and camera are turned off by default when the call begins by phone. You can turn your camera on if browser-based participants join and you want them to see you.
You can continue chatting with patients who are still in your Waiting Room.
When a call includes a phone participant, the following features are unavailable:
Apps
Screen Share
Video quality controls
Pause Session
The unavailable controls are disabled in the call interface.
💡 Group Calls containing both phone and browser-based participants cannot be paused.
How mixed calls appear in History
The Call type column in History shows how the session began:
A mixed call that began as a browser-based call is labelled Video.
A mixed call that began as a phone call is labelled Phone.
The same call type appears when you export your session History.
Having connection issues when adding additional participants?
Click the More menu on the Control Bar
Follow Troubleshooting steps
If you have any questions, please contact our support team.