DPD Employee Assistance Policy
DPD recognises that your health and work performance can be affected by personal or work-related problems. We also understand that it is best to identify these problems as early as possible and be able to access appropriate assistance so that any difficulties may be resolved to the benefit of both you and the organisation.
We believe in a pro-active approach to health care and therefore, provide an Employee Assistance Programme (EAP) to promote the health and well-being of all employees.
What is an EAP?
An EAP is a confidential counselling programme, which operates primarily within the workplace to assist in the identification and resolution of employee concerns, using outside expertise as needed. Participation and use of the programme is voluntary.
Objectives of the EAP
The EAP provides a mechanism within a supportive and confidential framework to help you recognise and acknowledge if and where you have a problem and obtain appropriate referral and treatment.
Scope of the EAP
The programme offers assistance to all our permanent employees and to their immediate family over the age of 16. If you are experiencing problems, you may avail of the service, regardless of your status or length of service. The organisation has agreed to provide up to 5 counselling sessions to you and your family in any 12-month period and unlimited telephone support.
The programme covers a wide range of personal and work problems including bereavement, stress, anxiety, depression, marital difficulties, relationships, work-life balance, addiction, financial concerns, family illness etc.
Confidentiality
The service provided by the EAP is strictly confidential between the EAP provider (Laya Healthcare) and you. Information will not be disclosed which could reveal your identity without your prior written consent or except in exceptional circumstances, e.g, if there is a risk endangering the health or safety of self or others. Anonymous statistical information may be provided to the organisation for service evaluation purposes.
Participation in the programme will not affect the future employment or career advancement potential of any employee. Participants will be provided with details of the professional code of practice in this area to assure participants of the high level of confidentiality.
Operation of the EAP
The programme is co-ordinated through the Human Resource Department.
The counsellor can be contacted directly or by arrangement with the programme coordinator.
Referral
Referral may occur by way of:
self-referral;
suggested referral by management or member of HR.
Further details on the EAP can be found in the below video:
The service can be accessed quickly and easily by phone on 1800 911 909, through layaeap.ie, via live chat, or through their specially designed App.
In order to access the App and the online portal, please use the access code LAYAEAP