When your subscription period starts, you will receive an invoice via email at the end of each billing period. The invoice will contain a breakdown of the charges, including:
Carrier Fee
Per Driver Fee (for drivers associated with your carrier, if applicable)
Total Amount Due
Follow the steps below to check your invoice and complete the payment.
Step 1: Check Your Email for the Invoice
Log in to your email account.
Check your inbox for an invoice email from the system.
Open the email to review your invoice details.
If you do not receive the invoice email, you can access your invoices manually from the Manage Invoices tab (explained later in this guide).
Step 2: Review Payment Instructions in the Invoice
Scroll down to the Payment Instructions section in your invoice email. This section provides details about available payment methods:
1. Pay via Credit/Debit Card
Click on the checkout link provided in the email.
This will redirect you to the secure payment portal.
Enter your credit/debit card details and complete the payment.
2. Pay via ACH/Bank Transfer
The invoice email includes bank account details for ACH or direct transfers.
Use this information to initiate a transfer from your bank.
Ensure that the exact invoice amount is transferred to avoid discrepancies.
3. Pay via Check
The invoice contains the mailing address where you can send a check payment.
Follow the instructions to ensure that the payment is processed correctly.
Step 3: Pay Using a Credit/Debit Card
If you choose the Credit/Debit Card payment method:
Click on the click here to pay securely link in the invoice email.
On the payment page, enter your card details (Card Number, Expiry Date, CVV).
Click Pay to process the payment.
If successful, the pending amount is automatically deducted.
Saved Payment Methods for Faster Checkout
If you have previously saved a payment method, you can select it instead of entering card details manually.
This allows for faster and more convenient payments.
Saving Your Payment Method for Future Use
You can save your card details for future payments by toggling the Save Card option before submitting payment.
This will allow you to complete future payments faster without entering card details again.
What If I Did Not Receive the Invoice Email?
If you cannot find the invoice email, you can still access and pay your invoice from the Manage Invoices tab.
Step 1: Go to the Manage Invoices Tab
Log in to your Carrier Admin account.
Navigate to the Manage Invoices tab.
This section displays a list of all invoices, including their statuses (Paid, Pending, or Overdue).
Step 2: Select an Invoice to Pay
Review the list and find the invoice you need to pay.
Each invoice displays:
Invoice Period
Total Amount Due
Remaining Amount
Invoice Status (Paid, Pending, Overdue)
Invoice Date
Click on the link icon next to the invoice.
This will redirect you to the payment page, where you can enter your card details and pay.
Step 4: View Payment History and Download Invoices
After completing the payment:
Navigate back to the Manage Invoices tab.
Here, you can:
View all past payments with transaction dates and amounts.
Check the status of pending or failed transactions.
Download a copy of your invoice by clicking on the Download icon.
Once the payment is completed, you will also receive a confirmation email.
