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How do I fix my Chrome extension?

Z
Written by Zachary Roseman
Updated this week

So you got a message from us saying "Your extension is inactive" or you see extension status indicator on the top right of your dashboard is red.

Here's how to fix it so you can get back to mapping your intro paths:

  1. Go to the the Draftboard extension page in the Chrome web store

    1. If you see a banner like this, click 'Enable now'

    2. If the blue button says 'Update', click that button

    3. Otherwise this part is all good and not the cause of the issue

  2. Make sure you have a LinkedIn tab open in your browser AND that it's logged into your account

    1. Totally fine if this tab is in the background

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