Skip to main content

Set Up Your Profile on the COS Platform (Officials)

This guide helps officials set up their profile on the COS platform, enter demographic information, and resolve common setup issues.

Justin Hobby avatar
Written by Justin Hobby
Updated over 3 weeks ago

Step 1: Get Started with Profile Setup

  1. Click Get Started on the platform homepage.

  2. Select your role:

    • Official (referee, umpire, etc.)

    • Athlete (if you participate in games)

Tip: Not sure which role to select?
Choose Official if you're responsible for officiating games. If you're unsure, contact support.

Troubleshooting Role Selection

Q: I accidentally selected the wrong role. What should I do?
A:

  • Option 1: Go to Profile Settings and check if you can update your role.

  • Option 2: If you can’t update it yourself, contact support and request a role change.

Q: I’m not sure which role fits me.
A:

  • Officials = Referees, umpires, or game workers.

  • Athletes = Players or team members.

  • Other School Role = Only for school staff (not recommended for officials).

Step 2: Enter Your Demographic Information

Once your role is selected, the system will ask for:

  • Name

  • Date of birth

  • Contact details

  • Address

Completing this ensures you’re eligible for assignments and compliance processes.

Troubleshooting Demographic Information

Q: I can’t submit my demographic information.
A: Try these steps:

  1. Check for missing required fields (marked with a * symbol).

  2. Clear your browser cache and refresh the page.

  3. Try using an incognito/private browsing window.

  4. Use the latest version of Chrome or Edge.

If the issue continues, contact support.

Step 3: Confirm Your Profile Connection to an Organization

After setup, your profile should be connected to the organization you work with (e.g., your officiating association or school).

Troubleshooting Organization Connection

Q: I don’t see my organization listed in my profile.
A:

  • Option 1: Go to Profile Settings and check the Organizations section.

  • Option 2: If it’s missing, contact support to verify your connection.

Q: I can’t find myself in the People Page or schedules.
A: This usually means your role isn’t set correctly.

  • Step 1: Check that you selected Official during setup.

  • Step 2: If your role is incorrect or you’re unsure, contact support.

Summary of Common Issues & Solutions

Issue

Solution

Selected the wrong role

Update in Profile Settings or contact support.

Can’t submit demographic info

Check required fields, clear cache, try incognito, or update browser.

Organization not connected

Check Profile Settings or contact support.

Not appearing in People Page/schedules

Confirm role is set as Official; contact support for assistance.

Need more help?

If these steps don’t resolve your issue, contact our support team. We’re here to help!

Did this answer your question?