How Do I Change My Password?

Forgotten passwords can be reset to allow access back into your account.

Jelsey Juric avatar
Written by Jelsey Juric
Updated this week

Forgetting your password can quickly become a headache when you just need to get into your account and get something done.  Don't worry, get back to your information quickly by changing your password with the following easy steps.

Step 1 - Go to the DragonFly Max website and click "Forgot your password?"

Step 2 - Enter the userid of the account for which you wish to reset the password and click "Send Reset Code".   A reset code will be sent to either your email inbox or as a text message to your mobile phone depending on your type of userid.

Note: If you encounter an error or you don't see an email reset code in your inbox, please see the section "Why Am I Not Getting a Reset Code?" below:

Step 3 - In the first textbox, type the reset code you received and then in the second textbox type the new password you wish to use.  Then select "Change Password".

***Note: Make sure your new password meets these criteria below

Your password should now be changed.  Please visit the DragonFly Max website and log in as normal.

**Note --> On the page to enter your reset code there is an important thing to know.

There are two boxes. The system sometimes auto populates your username in the first box. Delete it. Make sure you type the reset code in the first box and your new password in the second box.

Why Am I Not Getting a Reset Code?

 If you are having an issue with receiving your reset code, one of the following may be happening:

We are unable to send you a reset code due to an incorrect userid.

DragonFly accounts use either an email or a mobile number as a userid, but not both.  Most users who get this error have signed up for an account using a mobile number as userid, and are trying to reset their password with an email userid (or vice-versa).  

If you are unsure of your userid, please contact DragonFly customer support, and we can help you identify the correct one.  Be sure to provide your name and the school you are affiliated with to help us faster identify your account.

You were successfully sent an email reset code
 but it's not showing up in your inbox.

Check your spam folder to see if it got directed there.  If you still do not see the email, please contact DragonFly customer support and we can help you find out what's going on.

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