Q: What is a DragonFly Cash Account?

A: Your DragonFly Cash Account is where your money is securely stored and organized in the platform. Think of a cash account as a holding area or bucket. Note: soon you will have the ability to create multiple cash accounts so you can segregate funds between different organizations, sports, teams or general ledger codes. We will notify you via email when this feature is available.

Q: Why do I need micro-deposit verification?

A: Micro-deposit verification is a security measure in the platform. This process allows DragonFly to verify that you have access to the bank account you’re setting up.

Q: I’m having trouble entering my micro-deposits. What format should I use?

A: Type in the digits that represent the cents in the micro-transaction. Do not add a decimal point or leading zero to the amount. For example, if your micro-deposit shows $0.55, you will type 5 then 5 in the field.

Q: How long does it take for micro-deposits to appear in my bank account?

A: It will take approximately 1-2 business days for the micro-deposits to be made into your bank account.

Q: I set up my bank account and verified the micro-deposits more than a month ago. Why is it no longer showing up in DragonFly?

A: We recently switched to a new financial processing system, which may have removed your account if you set it up proactively before our payments features were released in mid-September. You will need to select the ‘Add Payment Method’ button to add and verify your bank account again. We apologize for this inconvenience.

Q: I set up our bank account as a payment method but our cash account is not showing. How do I access the cash account?

A: Contact our support team and we can make sure your cash account is showing.

Q: I’m not seeing default amounts for game fees. How do I know what to pay our officials?

A: The default amounts have been entered into the system for your school or organization. If you do not see your default amounts, contact our support team so we can make sure they’re set up. Game fees are determined by your officials association and you can contact them if you need to know your game fees.

Q: Which account roles or permissions can pay officials and game workers?

A: To set up a bank account as a payment source, you need to have one of the following account roles and permissions: AD (Athletic Director), PRIN (Principal), ADM (Administrator). Once you have set up your organization’s bank account, select ‘Edit Cash Account’ to select which roles or individuals have the ability to send payments from the cash account.

Q: Why am I able to pay officials for away games? Shouldn’t the payment button be disabled for away games?

A: You currently have the ability to pay for both home and away games in DragonFly. You'll need to be sure that you only select home games in your Game Schedule when paying officials and game workers.

Q: How do I access invoices for payments to officials/game workers?

A: After paying officials or game workers, you can access invoices by going to Payments > Invoices > Paid. You currently cannot generate an invoice prior to sending a payment.

Q: Are pay sheets available so I can pay for multiple games at one time?

A: Pay Sheets are not available at this time, but they are coming soon. We will notify you via email when Pay Sheets are released.

Q: What is the $2 platform fee?

A: The $2 Platform Fee is the cost to send an electronic payment to an individual. This is incurred by the school or the responsible entity, not the official or game worker. This fee is fairly standard in e-commerce and covers the complexity of transferring and disbursing funds, paying for servers and system infrastructure, issuance of 1099s and accounting paperwork, etc. The cost to send an electronic payment usually ends up being less than the cost of manually processing and mailing checks and handling your own accounting and tax paperwork.

Q: There is a $2 Platform Fee per payment. What is considered a payment? Each individual invoice? Or multiple invoices that are paid at once?

A: The payer or responsible entity incurrs the $2 Platform Fee per date. For example, if an official calls both the JV and Varsity volleyball matches on a single date, the responsible party is charged the $2 Platform Fee total for those two matches, because those matches will appear on the same invoice. But if an official calls a JV football game on Thursday and a Varsity football game on Friday, the responsible party will incur the $2 Platform Fee for the Thursday game and the $2 Platform Fee for the Friday game, and those games will appear on separate invoices.

Q: Can I pay our officials and game workers with a credit card as the funding source?

A: If you need to set up a credit card as your funding source, please contact our support team so we can set this up for your organization.

Q: An official has asked me how to get their money. What do I tell them?

A: They can access their money through their DragonFly account. They can access tutorials and instructions on getting their money by visiting DragonFly Academy for Officials. You can share the following webpage with them: https://www.dragonflymax.com/academy/officials/pay