When you want to change your username for an account with Dragonfly Athletics, follow these steps.
IMPORTANT NOTE: You cannot change your own username. It must be requested from an administrator from your organization.
For Coaches, Athletes, Parents, or School Staff- Your request must be sent by an Athletic Director (AD) or Principal.
For Assigners and Officials, ADs and Super Superintendents- A State Association Administrator must make the request.
STEPS:
An Admin From Your Organization Must Email the Support Team Your Request
For security purposes, an administrator from your organization should email username@dragonflyathletics.com with the subject line 'Username Change Request'. If you request your own username to be changed, it will be denied.
Include all relevant details in the email, such as the current username, DragonFly account number, and the role within the organization (coach, athlete, parent, staff, assigner, or official).
2. Dragonfly Will Process the Request
Dragonfly will review the request to ensure it's made by the appropriate party.
Upon confirmation and successful processing, Dragonfly will change the username as requested.
Dragonfly will then notify the individual whose username has been changed.
3. Login with the new Username
The user should now attempt to log in to their Dragonfly Athletics account using the new username provided by Dragonfly. (When you login for the first time with the new username, it must be on a web or mobile browser. You cannot login to the app until after the change has been verified.
4. Verification Email
Following the login attempt, the user will receive a verification email. This email will contain a verification code that the user must enter to complete the login process and confirm the username change.
If you encounter any issues during this process, don’t hesitate to contact the support team or fill out a support ticket here.