Skip to main content

Why is my account blocked?

Written by Aya's Dad

Your account may become blocked for the following reasons:

  • Attempted log in from more than one device.

  • Too many login attempts.

Regardless of what the reason is, the block will expire in 1 hour. If you are attempting to login from 2 devices, please log out of both devices. Then login from the preferred device. You will only be able to access your account from one device at a time.

Did this answer your question?