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What to Do When a PDF File Will Not Upload to the Customer Portal

This will explain what to do if you receive an error when uploading a file to the Customer Portal section of your Company Settings.

Alex Calderon avatar
Written by Alex Calderon
Updated over a week ago

The following error means the document is uploaded as an HTML document rather than a PDF document. (Supported format)

Follow the steps below if you receive this error when uploading PDF documents to the Customer Portal.

1. Go to Google Drive (drive.google.com) and Upload the PDF File

Go to Google Drive and upload the PDF file

2. Click on the PDF Document Once Downloaded

Click on the PDF document

3. Click on 'Print'

Click on Print

4. Choose 'Save as PDF'

Choose Save as PDF

5. Click 'Save' to Save the PDF to Your Computer

Click Save to save the PDF to your computer

6. Upload the Updated PDF to the Customer Portal

Click on Successfully updated your company settings

If you have any questions, please don't hesitate to contact DripJobs customer support or the helpdesk.


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