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How to Process a Refund in Stripe

If you are refunding a payment, it must be done in Stripe.

Tanner Mullen avatar
Written by Tanner Mullen
Updated over a week ago

You can refund non-disputed payments to customers directly from the Payments overview page in the Dashboard. The default refund amount is the full charge amount, but you can provide an amount different than the full charge to process a partial refund.


From the Dashboard

  1. Login to your Stripe account at Stripe.com

  2. Find the charge to be refunded in the Payments overview page.

  3. Click the ••• icon to the right of the charge and select Refund charge.

    Screenshot 2023-05-06 at 12.56.58 PM.png

    OR

    Click on the charge and click the Refund button on the top right corner of the payment page.

    Screenshot 2023-05-06 at 1.04.04 PM.png


  4. Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded.

    Screenshot 2023-05-11 at 11.29.26 AM.png


  5. Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.

    Screenshot 2023-05-11 at 11.34.34 AM.png


  6. Click Refund.


Important: This will not update your DripJobs invoice. From here, visit the DripJobs invoice and remove the payment manually.

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