Frequently Asked Questions
1. What does it mean that my DripJobs number is a “shared number”?
A “shared number” in DripJobs refers to a phone number that is not exclusive to your business but is instead used simultaneously by multiple companies in the same geographic area. Even if the phone number appears to be unique or specific to your account, it is actually a generic number pooled with other businesses. This means that several companies share access to this single phone number to send and receive text messages (SMS) and sometimes even calls through DripJobs.
Because the number is shared, messages from customers might be routed to any of the companies sharing the number, and responses might come from different businesses as well. This can cause confusion for both businesses and their customers, such as receiving messages intended for another company or customers not receiving timely or accurate replies.
Shared numbers were commonly used in the past as a cost-effective and quick way to enable messaging capabilities without assigning each business its own dedicated phone number. However, this approach lacks exclusivity and can negatively impact communication quality, message deliverability, and compliance with modern telecommunications regulations.
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2. Why is DripJobs eliminating shared numbers?
DripJobs is eliminating shared numbers primarily to comply with new and increasingly strict telecommunications regulations related to A2P (Application-to-Person) messaging. These regulations have been introduced by mobile carriers and regulatory bodies to ensure better control over business messaging and to protect consumers from spam, fraud, and unwanted communications.
Shared numbers, while convenient and cost-effective in the past, pose several challenges under these regulations:
Lack of Exclusivity: Since multiple businesses share the same number, messages from different companies get mixed together. This can confuse customers and reduce the professionalism and trustworthiness of business communications.
Compliance Risks: New A2P rules require that businesses send messages from dedicated, registered phone numbers that are exclusively tied to one business. Shared numbers do not meet this requirement, which means messages sent from shared numbers risk being blocked or filtered out by carriers.
Message Deliverability: Carriers are increasingly strict about filtering messages from shared numbers to prevent spam. This can result in important business messages not reaching customers, negatively impacting customer engagement and service.
Improved Customer Experience: Dedicated numbers enhance customer trust by providing consistent, recognizable contact information, helping businesses build stronger relationships.
To protect your ability to communicate reliably and professionally with your customers, and to avoid any interruptions or compliance issues, DripJobs is moving all users away from shared numbers and onto dedicated numbers. This transition helps ensure your messages are delivered, your calls are routed properly, and your business remains fully compliant with industry standards.
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3. What are A2P regulations and how do they affect me?
A2P stands for “Application-to-Person” messaging, which refers to automated text messages sent from businesses (applications) to individuals (people). Examples include appointment reminders, promotional messages, order confirmations, and customer support notifications. To ensure these messages are legitimate, secure, and not spammy, telecom carriers and regulatory bodies have introduced A2P regulations.
These regulations impose several important rules on how businesses send messages:
Dedicated Numbers Required: Businesses must use dedicated phone numbers exclusively registered to them for sending A2P messages. Shared numbers, which are used by multiple businesses simultaneously, no longer meet this requirement.
Registration and Verification: Carriers require businesses to register their messaging numbers and provide information about the type of messages they send. This helps prevent spam and fraudulent messages.
Content and Consent Compliance: Businesses must ensure customers have opted in to receive messages and that message content complies with legal guidelines.
How this affects you as a DripJobs user:
If you currently use a shared number, you must migrate to a dedicated number to stay compliant with A2P regulations.
Without migrating, your messages risk being blocked or flagged as spam by carriers, resulting in lost customer communications.
Migrating to a dedicated number improves message deliverability, ensuring your customers receive timely and reliable communications.
Using a dedicated number helps build customer trust, as messages come from a consistent and recognizable source.
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4. What happens if I do nothing and let my shared number expire?
If you decide not to take any action and allow your shared number to expire, several important things will happen:
Loss of Communication Access:
Your ability to send and receive messages and phone calls through your shared DripJobs number will stop. This means that any ongoing communication with your customers, including text messages and appointment reminders, will be interrupted. If your customers continue trying to reach you through the same shared number, they will no longer be able to contact your business through DripJobs.Business Disruption:
As a result of losing access to your shared number, your business operations that rely on messaging will be affected. This could lead to missed customer inquiries, appointment cancellations, and a significant disruption in your customer engagement. This might lead to customer dissatisfaction and a loss of business, especially if customers are unaware that the number has expired.Missed Opportunities for Upgrading:
If you don’t act within the 30-day period provided for migration, you will miss the opportunity to transition to a dedicated number at no extra cost for the first 6 months. Without this upgrade, your communications will be impacted, and you may have to pay for a dedicated number later, which could delay your transition.Compliance Issues:
A shared number will no longer comply with the new A2P (Application-to-Person) regulations, which require businesses to use dedicated numbers for messaging. By doing nothing, your business will not be in compliance with these regulations, which could lead to issues with message deliverability or even being flagged by mobile carriers.
In short, doing nothing will result in a loss of access to your shared number, disruption of your business communication, and potentially affect your customer relationships. It’s crucial to act within the 30-day window to ensure you can continue communicating with your clients without interruption.
To avoid these issues, DripJobs is offering an easy and cost-free transition to a dedicated number for the first six months. We highly recommend migrating to a dedicated number before the expiration date to ensure seamless communication with your customers and remain compliant with regulations.
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5. How much does a dedicated number cost?
A dedicated number with DripJobs costs $25 per month. This monthly fee grants you full control and exclusive use of a phone number that is assigned only to your business. This ensures that you won’t share the number with any other company, which helps you avoid confusion and improve the professionalism of your communications.
However, as part of our effort to help you transition smoothly, DripJobs is currently offering your first 6 months with the dedicated number completely free. This means you will have no charges for the first six months, allowing you to experience the full benefits of your exclusive number without worrying about the cost during this period. After the six months, the monthly fee will resume at $25 per month.
The dedicated number provides several key advantages over a shared number, including:
Exclusivity: The number is yours alone, and no other business will have access to it. This ensures clear communication with your customers.
Improved deliverability: Messages sent from your dedicated number are less likely to be blocked or marked as spam by carriers, ensuring reliable communication.
Call forwarding: Incoming calls to your DripJobs number can be forwarded directly to your business line, allowing you to manage customer calls easily.
Custom area code: You can choose an area code that fits your business needs, helping you build trust with local customers.
This cost-effective and essential upgrade is designed to improve your business communication while ensuring you comply with new regulations, all while helping you grow your business and engage with your customers more effectively.
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6. What are the benefits of a dedicated number compared to a shared number?
Upgrading to a dedicated number comes with several key benefits over using a shared number. A dedicated number gives you full control, exclusivity, and reliability when it comes to business communication. Here’s a breakdown of the main advantages:
1. Exclusivity and Control
Dedicated Ownership: With a dedicated number, you have exclusive use of the phone number. This means that no other businesses share the same number, unlike a shared number where multiple businesses have access to the same number. You are in full control of this number, making it unique to your business.
No Mixed Communication: Since only your business uses this number, there’s no risk of customer messages being mixed up with those of another business. This helps maintain clarity and ensures that customer communication is handled efficiently and professionally.
2. Improved Message Deliverability
Avoid Spam Filters: Shared numbers are often flagged or filtered out by mobile carriers because they’re used by multiple businesses. This can cause messages to be delayed or not delivered at all. With a dedicated number, your messages are more likely to be successfully delivered because they come from a registered, trusted source.
Compliance with A2P Regulations: A dedicated number ensures your business complies with new A2P (Application-to-Person) messaging regulations, which require businesses to use unique numbers for messaging. These regulations are critical to avoiding issues with message blocking or being labeled as spam.
3. Professionalism and Customer Trust
Clear Identification: Customers can recognize and trust your dedicated number, knowing it’s exclusively for your business. This builds a sense of professionalism and reliability, which is important for customer relationships.
Local Area Code Options: With a dedicated number, you can choose a local area code for your business, making it more recognizable and trustworthy to your target audience. A local number also encourages higher response rates, as customers are more likely to engage with a number that appears familiar or within their area.
4. Call Forwarding Capabilities
Direct Call Management: With a dedicated number, incoming calls can be forwarded directly to your business line. This ensures you never miss a customer call, regardless of where you are. You can manage calls seamlessly and efficiently, which is crucial for customer service.
Professional Voicemail Options: You can set up a professional voicemail message for your dedicated number, allowing you to provide a better customer experience even when you're unavailable to answer.
5. Greater Flexibility in Communication
Seamless Integration: With a dedicated number, you have better control over how your communications are routed. Whether you're using SMS, chat, or calls, having a dedicated number makes it easier to integrate all aspects of your business communication and ensure everything is streamlined.
Better Brand Recognition: A dedicated number helps strengthen your brand identity. It’s a permanent, reliable contact point that customers can use to reach you anytime. This builds a stronger connection between your business and your clients.
6. Future-Proofing Your Business
Scalability: As your business grows, you can easily scale with a dedicated number. You won’t be limited by the issues of shared numbers and can continue to provide professional service as your needs increase.
Long-Term Reliability: Since shared numbers may face issues with message deliverability and carrier restrictions, transitioning to a dedicated number ensures that your business communication remains consistent and reliable in the long term.
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7. Can I choose the area code for my new dedicated number?
Yes, when you upgrade to a dedicated number through DripJobs, you can choose the area code that best suits your business needs. This is one of the key advantages of having a dedicated number over a shared number. Having the ability to select an area code gives you more control over how your business communicates with your customers.
Key Benefits of Choosing Your Area Code:
Build Local Trust and Recognition:
By selecting an area code that corresponds to the region where your business operates or where you want to target leads, you increase the likelihood that your customers will recognize your number. A local area code makes your business appear more familiar and accessible, which can build trust with potential customers.Improve Conversion Rates:
Customers are more likely to respond to or answer calls and messages from a number that appears local or relevant to their location. By choosing an area code that matches your target audience's region, you improve your chances of engaging leads and customers, which ultimately can lead to higher conversion rates.Geographic Targeting:
If your business operates in multiple regions, you can choose different area codes for different markets, making it easier to connect with clients in those areas. This is especially useful if your business has a national or regional presence, as you can tailor your communications to be more relevant to specific locations.Professional Image:
Having a local area code enhances your professionalism. It shows your business is grounded in the community, and customers may feel more comfortable reaching out to a number that appears geographically appropriate for their area.Customizable to Your Needs:
DripJobs allows you to select the area code that works best for your business, whether it’s where you’re located or a strategic area code for marketing purposes. This flexibility ensures that your business has the most appropriate and effective number for its needs.
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8. What happens to my current messages and conversations when I switch to a dedicated number?
When you switch from a shared number to a dedicated number, your current messages and conversations will remain intact. The transition to a dedicated number will not affect or delete any of your previous communication in DripJobs. Here’s what to expect during the switch:
1. Preserved Message History:
All of your existing messages, including past customer interactions, will still be available in your DripJobs account. This ensures that you don’t lose any critical data or context from previous conversations, and you can continue engaging with customers without starting from scratch.
Your conversation history is tied to your DripJobs account, not the number you use. Therefore, your messages and customer details are preserved, even as you transition to the new dedicated number.
2. New Messages Routed Through the Dedicated Number:
After the switch, any new incoming and outgoing messages will be routed through your new dedicated number. This means that your ongoing and future communications will be managed through the dedicated number, but the historical data from the shared number remains in place.
You will also be able to see and manage conversations in DripJobs as usual. The system will clearly distinguish between your old shared number and your new dedicated number, so you can continue using both seamlessly.
3. Seamless Transition for Customer Interactions:
Your customers won’t be impacted by the change in terms of message history. However, it’s a good practice to inform your customers about the change in number, as they will need to start using the new dedicated number for future communication.
Customer context such as previously shared details, ongoing support cases, or order inquiries will remain accessible in the system, so your support team or sales representatives can pick up conversations exactly where they left off, even after the migration.
4. Future Communication Will Be Tied to the Dedicated Number:
While the transition will ensure no loss of data, it’s important to note that future messages and interactions will exclusively be tied to your dedicated number. Any new conversations, text messages, or calls made through DripJobs will come from this new number, so it’s crucial to update your customers and marketing materials accordingly.
5. Improved Customer Experience:
With the dedicated number, you can offer better customer service, as the number will now be uniquely identified with your business. Your customers will know they are contacting the right number, and they’ll experience improved reliability and professionalism in their communication with you.
In conclusion, the switch to a dedicated number will not erase or impact any past messages or conversations. All previous communication remains accessible, while future interactions will be routed through the new dedicated number. This ensures continuity in your customer service and messaging, allowing your business to operate smoothly throughout the transition.
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9. Can I keep my current number when moving to a dedicated number?
Unfortunately, you cannot keep your current shared number when moving to a dedicated number. The reason for this is that shared numbers are used by multiple businesses and do not meet the A2P (Application-to-Person) messaging regulations. These regulations require each business to have its own exclusive, dedicated number for messaging.
However, when you switch to a dedicated number, you will receive a new phone number that is exclusively yours. This ensures compliance with the new regulations and provides you with a professional and reliable communication channel. Although your current shared number cannot be retained, your new dedicated number will give you full control and exclusivity, allowing for better message deliverability and a more professional image.
If you have existing customer interactions tied to your shared number, don’t worry, those conversations will remain accessible in DripJobs, so you can pick up where you left off. The main change will be the phone number customers use to reach you, so it’s a good idea to inform them about the update to avoid any communication disruptions.
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10. Does DripJobs assist me with setting up the new dedicated number?
Yes, DripJobs takes care of the entire process of purchasing, activating, and setting up your new dedicated number. Our goal is to make the transition as seamless and hassle-free as possible for you.
Here’s what DripJobs will do for you during the setup process:
Number Purchase and Activation:
We will handle the entire process of purchasing and activating your new dedicated number. You won’t need to worry about finding a provider, handling the activation process, or dealing with any technical details. We take care of all of that for you.Configuration and Integration:
Once your new dedicated number is activated, DripJobs will integrate it into your account. We’ll ensure that the number is set up to work seamlessly with all of DripJobs' features, including SMS, chat, and call forwarding.Call Forwarding Setup:
If you want your incoming calls forwarded to your business line, DripJobs will handle this for you. This ensures that you can receive and manage calls from your customers through the new dedicated number without missing any important communications.No Extra Costs:
DripJobs will cover all the costs related to purchasing and activating the new dedicated number for the first six months. This means you won’t have to pay any additional fees during the transition period, making it easy for you to switch without financial concern.Support Throughout the Process:
If you have any questions or concerns during the setup, our support team is here to help. We will assist you with any challenges you may encounter during the migration to ensure everything goes smoothly.
In short, DripJobs makes the entire process of setting up your new dedicated number easy and straightforward. You won’t need to deal with the technical aspects—just let us handle it while you focus on running your business.
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11. Will I receive notifications about the migration process?
Yes, you will receive multiple notifications throughout the entire migration process to keep you informed and prepared for the change. These notifications are designed to guide you step-by-step and ensure that you don’t miss any important information or deadlines.
Here’s what you can expect:
Initial Notification:
You will receive an initial email or message letting you know about the upcoming changes, including the regulatory requirements for migrating from a shared number to a dedicated number. This will explain why the change is happening and what you need to do next.Reminder Notifications:
As the deadline for the migration approaches, DripJobs will send you reminder notifications to ensure you are aware of the 30-day window for making the switch. These reminders will give you plenty of time to take action and complete the migration.Confirmation of Migration:
Once your new dedicated number is set up and activated, DripJobs will send you a confirmation notification letting you know that the process is complete. You’ll receive all the details about your new number, including any relevant instructions for using it.Ongoing Updates:
During the migration, you’ll receive ongoing updates about the status of your new number and any actions you need to take. For example, we’ll inform you when your new number is ready to use, how to start routing calls to your business line, and when you can begin using it for messaging.Important Deadlines:
You will be reminded of important dates, such as the expiration of your shared number and the final deadline to switch to the new dedicated number. These deadlines will help ensure that you complete the migration before your old number is deactivated.
In conclusion, DripJobs will keep you fully informed through regular notifications throughout the migration process. These updates will help guide you through each step, ensuring a smooth transition to your new dedicated number without any surprises or disruptions.
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12. How much time do I have to migrate to a dedicated number before losing my current number?
You have 30 days from the date you receive your first notification to upgrade to a dedicated number before your current shared number expires. This 30-day window allows you to make the necessary arrangements to transition smoothly and avoid any disruptions in communication.
After the 30-day period, your shared number will automatically expire, and you will no longer be able to use it for messaging or calls through DripJobs. Therefore, it’s important to act within this time frame to ensure that you can continue communicating with your customers without interruption.
To avoid missing this deadline, we recommend that you begin the migration process as soon as possible. DripJobs will assist you in the setup of the new dedicated number, and we will send you reminders along the way to help you stay on track.
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13. What happens if my company uses a shared number that another user already has?
When you use a shared number, it is part of a pool of numbers assigned to multiple businesses within the same geographic area. This means that other businesses may have access to the same number. If another business already uses the same shared number, you might experience situations where messages or calls intended for your company are inadvertently sent to or received by the other business sharing that number.
This can lead to confusion, miscommunication, and potential delays in responding to customer inquiries. Additionally, it can make it difficult for customers to clearly distinguish your business from others, which may reduce trust and professionalism.
To resolve this issue and ensure exclusive ownership of your business communications, DripJobs is moving all users away from shared numbers and toward dedicated numbers. A dedicated number is uniquely assigned to your business, so you will have full control over it without sharing it with any other company. This helps avoid any of the confusion and issues associated with shared numbers, and ensures your business communication remains professional and reliable.
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14. Does DripJobs cover the costs of activation and purchase of the new dedicated number?
Yes, DripJobs will cover the full cost of purchasing and activating your new dedicated number for the first six months. This means that during this transition period, you won’t have to pay any additional fees for the new dedicated number, allowing you to make the switch without worrying about extra costs.
After the first six months, the cost will be $25 per month for maintaining the dedicated number. This fee includes all the benefits of having an exclusive number, such as improved message deliverability, call forwarding, and the ability to choose a custom area code.
By covering the costs for the first six months, DripJobs is helping you transition smoothly without any financial burden, and we’re committed to ensuring that your business communications remain effective, compliant, and professional.
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15. What happens to incoming calls to my DripJobs number after the change?
Once you switch to a dedicated number, incoming calls to your new DripJobs number will be forwarded directly to your business phone line. This feature ensures that you don’t miss any customer calls and can continue managing all customer inquiries seamlessly.
Call Forwarding: DripJobs will automatically set up call forwarding for you. This allows your customers to call your new dedicated number, and the calls will be redirected to your existing business line (whether that’s a mobile phone, landline, or VoIP service). This eliminates the need for you to provide a new contact number to your clients.
No Missed Calls: With call forwarding in place, your business communication remains uninterrupted, regardless of the number change. Customers will still be able to reach you without needing to dial a different number, ensuring no disruption to your business operations.
Professional Image: Having a dedicated number with call forwarding makes it easier for you to manage your customer communications professionally, while also keeping the flexibility to handle calls wherever you are.
In summary, incoming calls to your DripJobs number will be forwarded to your business phone line, ensuring that you can continue managing customer calls without any disruptions during the transition.
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16. Can I continue using chat and SMS normally after the change?
Yes, you can continue using chat and SMS normally after migrating to your dedicated number. DripJobs ensures that your communication channels, including chat and SMS, will seamlessly integrate with your new dedicated number.
Here's what you can expect:
No Disruption in Messaging: Your ability to send and receive SMS messages through DripJobs will continue uninterrupted. Once your dedicated number is activated, all new messages (SMS and chat) will be routed through this number.
Continued Customer Engagement: You will not lose any functionality within the platform. Customers will still be able to contact you through the chat feature, and you can continue interacting with them via SMS using your new dedicated number.
Seamless Transition: Your existing messages tied to the shared number will remain accessible in DripJobs, so you can continue communicating with customers without starting fresh. However, all future interactions will be tied to your new dedicated number.
This ensures that your customer service and communication remain consistent, reliable, and professional throughout the transition to your dedicated number.
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17. What if I need help during the migration process?
If you need assistance at any point during the migration process, DripJobs offers dedicated support to help you through the transition smoothly. You can reach out to our support team via several channels:
Support Options:
Email Support: You can contact our support team via email at support@dripjobs.com. Our team is available to assist you with any technical issues or questions you may have regarding the transition to your dedicated number.
In-App Chat: You can also use the in-app chat feature in DripJobs to get quick help from our support team. This allows you to get immediate answers while you're working in the platform.
Guided Assistance: If needed, our team can guide you through each step of the migration process to ensure everything is set up correctly, from the purchase of your dedicated number to configuring call forwarding and ensuring smooth communication.
Resource Center: Additionally, we provide help articles and resources in DripJobs' Knowledge Base, where you can find step-by-step instructions on how to complete the migration process and resolve any issues that might arise.
No matter where you are in the migration process, our support team is available to ensure everything goes smoothly and that you don’t face any disruptions in your communication.
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18. Can I cancel the dedicated number after migration?
Yes, you have the option to cancel your dedicated number after migration, but please consider the following important points:
Cancel Anytime: If you no longer wish to use the dedicated number, you can cancel it at any time through your DripJobs account settings.
Impact on Communication: Once you cancel the dedicated number, you will no longer be able to use it for SMS or calls. This means your business will lose access to that exclusive number, and all future communications will need to be routed to a different number.
Consider Switching Numbers: If you decide to cancel the dedicated number, we recommend ensuring that you have a replacement number ready to go, as losing your business number could affect customer communication and lead to missed opportunities.
Refunds and Charges: Keep in mind that while DripJobs offers the first 6 months of your dedicated number for free, you will be charged the monthly fee of $25 starting from the seventh month. If you cancel before the end of the six-month period, there will be no charge, but if you cancel after, charges will apply for the month in which the cancellation happens.
In conclusion, while you can cancel your dedicated number at any time, we advise you to consider the impact it might have on your business communications and plan accordingly.
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19. What happens to leads and customers who contact me on the old number?
Once you migrate to a dedicated number, customers and leads will need to contact you through your new dedicated number. Here’s what to expect:
Handling Existing and New Contacts:
Informing Customers: It’s important to notify your customers and leads about the change in your contact number. You can send a notification or message to your existing customers explaining that the old shared number will no longer be in use, and providing them with your new dedicated number for future communications.
Message History: All of your previous conversations will remain in DripJobs, so your customers' context and details will not be lost. The transition to the new number will only affect future interactions.
Missed Messages: After your shared number expires, any messages or calls sent to it will no longer be received, so it’s crucial to inform your clients about the change ahead of time to avoid lost communication.
Lead Communication: If you’ve generated leads through your shared number, make sure to update your marketing materials, website, and any lead generation platforms with the new dedicated number to ensure continuity in your sales pipeline.
By informing your customers and leads about the change and updating your contact details, you can maintain a smooth transition and prevent any disruption in your business communications.
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20. How can I contact support if I have more questions?
If you have any additional questions or need assistance with the migration process or using your dedicated number, DripJobs provides several ways for you to get support:
Support Contact Methods:
Email Support: You can reach our support team via email at support@dripjobs.com. Our team is available to provide assistance for any questions or issues you might encounter.
In-App Chat: The in-app chat feature in DripJobs allows you to communicate with our support team in real-time, providing you with immediate help while you’re working in the platform.
Knowledge Base: DripJobs offers a comprehensive Knowledge Base with step-by-step guides, FAQs, and troubleshooting articles. You can use the Knowledge Base to find answers to common questions and learn how to navigate the platform effectively.
Phone Support: If needed, you can request phone support for more personalized assistance, and our team will reach out to you to walk you through any issues.
No matter the issue, our support team is here to assist you in ensuring that your migration to a dedicated number goes smoothly and that you continue to have the best experience with DripJobs.
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21. How will the dedicated number charge appear on my invoice?
The monthly fee for your dedicated number will be clearly itemized on your DripJobs invoice. Here’s how it will appear:
Separate Line Item: The $25 monthly fee for your dedicated number will be listed separately on your invoice, making it easy for you to identify the charge.
Transparent Billing: Your invoice will break down all charges, including the cost of the dedicated number, any other DripJobs services you’re subscribed to, and any applicable taxes or fees. This ensures full transparency in billing.
Free Period: For the first 6 months, you will not be charged for the dedicated number, and this will be reflected on your invoice as a “Free” charge for that period. After the six-month period, the $25 monthly fee will start.
This clear, itemized billing helps you understand exactly what you're being charged for, and ensures there are no surprises when it comes to managing your DripJobs account.
