If your customers are receiving two text messages, it’s likely because both confirmation settings are enabled: one from Appointments and another from Drips. Below, we’ll show you where to go to adjust these settings and fix the issue.
1. Click on "Company Settings"
2. Click on "App Settings"
3. Go down to "Estimate Settings"
4. Check if the "On-Site Estimate Communication" Button is Toggled
If it is toggled, now you'll need to disable the drip that sends your customer an immediate response after they get to the estimate scheduled stage (Jump to Step 6). Keep following the next steps to get to that point.
5. That Would Have These Toggles On by Default
This is going to active the confirmation message sent from Company Settings > Templates
Now We Have to Check the Drips
6. Click on "Drips"
You'll find this option on the left side of the screen right down the dashboard.
10. Click on "Estimate Scheduled"
11. Click on "Appointment Information"
12. Click Inside the Drip "Immediate Confirmation"
13. Click on "Enabled"
By toggling off this option you'll disable this exact drip.
14. Click on "Save"
15. Now You Will See This Drip as Disabled
Now that it is disabled, your customers won't receive double the information.
