If the amount that lands in your bank account doesn't match the invoice total your customer paid, this comes down to one setting: who is configured to pay the Stripe processing fees on your account.
Who Pays the Fees?
DripJobs integrates directly with Stripe, and when you first start working with us, we walk you through this setup and share our recommended fee percentages. There are two ways this can be configured:
Waive Fee enabled — The company owner absorbs the processing fees. The customer pays exactly the invoice total, and the fee amount is deducted from what the business receives.
Waive Fee disabled — The customer absorbs the processing fees. The fee is added on top of the invoice total, and the business receives the full invoice amount.
Our Recommended Fee Percentages
Whoever is set to pay the fees pays the full recommended amount:
Credit/debit card payments: 3.1%
ACH / bank payments: 1.1%, capped at a $5 maximum
If these percentages are not set exactly as recommended, whichever party is not enabled to pay the fees ends up covering the difference. In other words, the fee always gets collected in full — the only question is how it's split between the two settings.
Example 1: Waive Fee Enabled (Percentages Correctly Configured)
Waive Fee is turned on for card payments at the recommended 3.1%, and the customer pays a $100 invoice.
Customer pays: $100
Fee (3.1%): $3.10, paid by the company owner
Amount the company receives: $96.90
Since this is calculated automatically by Stripe, it will appear this way in your Stripe payments and dashboard: the original amount paid, the fee deducted, and the final net amount received.
Example 2: Waive Fee Disabled, But Set Below the Recommended Rate
Waive Fee is turned off for card payments, but it's set at 2.4% instead of the recommended 3.1%, on a $100 invoice.
Base invoice: $100
Fee charged to customer (2.4%): $2.40
Total the customer pays: $102.40
Since the configured rate (2.4%) is below our recommendation (3.1%), the shortfall is covered by the company owner
Amount the company receives: $99.30
This is also calculated automatically by Stripe and will show up the same way in your dashboard: the original payment, the fee deducted, and the final net amount received.