In order for you to send blast messages to your customers, you need to set up a "custom domain" sending address. This allows you to send emails from (for example: tanner@paintpremium.com) instead of the default DripJobs email address - this will help with deliverability and create a more personalized experience with your customers.
If your domain registrar and website host are different, try these instructions to get started.
1. Enter a Domain email in the Reply Email.
Note: this is very important, it will not work without a email that has a domain to it. Example: Tanner@paintpremium.com. Emails like Joespainting@gmail.com will NOT work. If you need a domain email, visit Gsuite.com. This requires it's own set of settings that need to be configured in your domain. You can read those instructions here.
2. Click on Save
3. Click on Email Settings
4. Click on Use Custom Email Domain
5. You now have domain records that can be inputted into your domain registrar DNS records.
Note: if you do not know who your domain registrar is, click here.
Setting up DNS records:
1. Visit your domain registrar, find your domain, and navigate to the DNS settings
2. Click on Add New Record
3. In DripJobs, go to Company Settings and find Email Setting
4. Click on Use Custom Email Domain
5. You will now see two records that you can input into your DNS Settings
6. Click "Copy" Next to the Hostname Record
7. Return to your Domain DNS Settings and change the TYPE to TXT
8. Click on TXT
9. Paste the Hostname record under "Name"
10. Return to DripJobs, and copy the "Value"
11. Paste input in the "Value" section
Leave TTL as "Default"
12. Click on Save
13. Now, let's add the second record. Click on Add New Record
14. Return to DripJobs, copy the "pm-bounces" hostname
15. Click on Type
16. Click on CNAME
17. Paste input
18. Return to DripJobs, and Copy the "pm.mtasv.net" value
19. Paste input under "Value"
20. Click on Save, leave TTL to "default"
21. Return to DripJobs and hit "Verify" to manually check your verification
It is normal if it doesn't verify immediately, sometimes it can take up to 24 hours for verification to take place. If your verification exceeds 24 hours, please reach out to support
22. Click on Save to save your changes
If Your Domain Registrar and Webhost are Different
1. Navigate to CPanel in your webhost
2. Click Domains
3. Click Zone Editor
4. Click Manage
5. Click Add Record
6. Follow Steps 7-24 Above
Enabling a Custom Domain will help with email deliverability, and allow you to use the DripJobs Blast feature. It will also create a more customized experience for your client with communications coming from your actual domain address. If you need assistance, please reach out to support using the help desk! Happy Dripping!