In order for you to send blast messages to your customers, you need to set up a "custom domain" sending address. This allows you to send emails from (for example: tanner@paintpremium.com) instead of the default DripJobs email address - this will help with deliverability and create a more personalized experience with your customers.
If your domain registrar and website host are different, try these instructions to get started.
1. Enter a Domain Email in the Reply Email
Note: This is very important; it will not work without an email that has a domain to it. For example: Tanner@paintpremium.com. Emails like Joespainting@gmail.com will NOT work. If you need a domain email, visit Gsuite.com. This requires it's own set of settings that need to be configured in your domain. You can read those instructions here.
2. Click on 'Save'
3. Click on 'Email Settings'
4. Click on 'Use Custom Email Domain'
5. You Now Have Domain Records That Can Be Inputted Into Your Domain Registrar’s DNS Records
Note: if you do not know who your domain registrar is, click here.
Setting up DNS records:
1. Visit Your Domain Registrar, Find Your Domain, and Navigate to the DNS Settings
2. Click on 'Add New Record'
3. In DripJobs, Go to Company Settings and Find 'Email Settings'
4. Click on 'Use Custom Email Domain'
5. You Will Now See Two Records That You Can Input Into Your DNS Settings
6. Click 'Copy' Next to the Hostname Record
7. Return to Your Domain DNS Settings and Change the Type to 'TXT'
8. Click on 'TXT'
9. Paste the Hostname Record Under 'Name'
10. Return to DripJobs, and Copy the Value
11. Paste Input in the 'Value' Section
Leave TTL as "Default."
12. Click on 'Save'
13. Now, Let’s Add the Second Record. Click on ‘Add New Record'
14. Return to DripJobs, Copy the 'pm-bounces' Hostname
15. Click on 'Type'
16. Click on 'CNAME'
17. Paste Input
18. Return to DripJobs and Copy the 'pm.mtasv.net' Value
19. Paste Input Under 'Value'
20. Click on 'Save,' Leave TTL to 'Default'
21. Return to Dripjobs and Hit 'Verify' to Manually Check Your Verification
It is normal if it doesn't verify immediately; sometimes, it can take up to 48 hours for verification to occur. If your verification exceeds 48 hours, please reach out to support.
22. Click on 'Save' to Save Your Changes
If Your Domain Registrar and Webhost are Different:
1. Navigate to CPanel in your webhost
2. Click Domains
3. Click Zone Editor
4. Click Manage
5. Click Add Record
6. Follow Steps 7-24 Above
Enabling a Custom Domain will help with email deliverability and allow you to use the DripJobs Blast feature. It will also create a more customized experience for your client, with communications coming from your actual domain address. If you need assistance, please reach out to support using the help desk! Happy Dripping!