Note: Please view this article if you need assistance with your contact spreadsheet.
1. Click on 'Contacts'
2. Click on 'Import'
3. Download the CSV Template and Plug-In Your Contacts
Ensure the downloaded CSV template remains unaltered in terms of column names and structure. Each file should have no more than 1,000 contacts to avoid upload errors, and fields like phone numbers and ZIP/postal codes must be correctly formatted.
4. Once Finished, Click 'Select CSV' and Choose Your CSV File
5. Once Your File is Uploaded, Click on 'Next'
6. The System Will Tell You How Many Contacts Can be imported and Which Contacts Have Issues
If the system identifies issues, check for missing required fields, incorrect phone number lengths, and blank or invalid ZIP/postal codes. Use placeholders for missing emails and ensure phone numbers have 10–15 digits.
7. Next, Click on 'Import'
8. Your Contacts Will Now Be Successfully Uploaded!
Troubleshooting Common Import Issues
Exceeding Contact Count: Files exceeding 1,000 contacts need to be split into smaller files.
Missing or Invalid Fields: Ensure no key data is missing, and provide placeholders for incomplete data like email addresses.
Field Formatting Issues: Correct phone numbers and ensure ZIP/postal codes are valid.
Template Alterations: Avoid changing the structure or column names of the CSV template.
If you have any questions or need any assistance uploading a contact file, please don't hesitate to contact DripJobs Customer Support or the Helpdesk.