Use the same email you used when you created the Dripshipper account. If you installed through Shopify, that is usually the email on the Shopify store, not a personal Gmail you use for chat.
Reset your password
Go to the Dripshipper login page.
Click the password recovery link.
Enter that exact account email.
Check inbox and spam.
If it says the email is not valid
There is no Dripshipper user with that address. Try the Shopify store owner email, or the email on your invoices.
If you had an old account and cannot get in, email support@dripshipper.io from the address you think we have on file. Do not open a second account and upload labels again.