All our cars come with all-risk insurance with a deductible of 500 euros per incident. This means that as a user you will not be faced with a sky-high bill when returning the car. But this does not remove all responsibility from you. We want all users to treat the cars with respect, as you would treat your own car.
To help you as a user and us as a supplier, a Dutch standard has been set up for what is normal and abnormal wear. This helps the leasing and rental industry enormously and gives the user a clear framework in which you do not have to worry. Normal use is defined by anything caused by age and mileage.
Abnormal wear:
Wear on the outside
By the outside we mean paint, mirrors, windows, lamps and things like that. The following points are considered abnormal wear:
Clearly visible scratches that need to be repainted and cannot be polished away
Scratches that have gone through the paint, causing rust
Window damage with cracks or stars that means the glass needs to be replaced
Damage to the glass of lighting such as headlights, indicators, taillights or fog lights
Dents that are clearly visible from 1 - 1.5 meters
Scratches and deformations on the bumpers are assessed discreetly
Wear on the inside
By the interior we mean the seats and everything you touch with your hands. The following points are considered abnormal wear:
Holes in the dashboard to attach a mobile phone holder, for example
Breaks, tears or holes in the carpets or chairs
Cracks or holes in the panels, for example doors and luggage compartment panels
Damage to the sky upholstery
Contamination on the seats that cannot be removed in a normal way and will have to be replaced
Damage to the belts
Odors that cannot be removed by cleaning. (Think of dog or cigarette smell.)
Unfortunately, we have to charge for these above-mentioned damages. You will receive a damage overview from us with an indication of the repair costs. We automatically debit the costs within the deductible from the credit card we have on file.