Breakdowns and damage are very annoying and can happen to you at any time. That is why we are ready to help you.
Breakdown
Are you standing still and can't drive your car any further? For example, a car that doesn't start or a flat tire? Then you can contact Stellantis Financial Services Assistance, provided by Allianz Roadside Assistance.
Contact +31 (0)20-8512294.
Explain the situation to the emergency center and state your license plate number. If the car is not running, the breakdown center is responsible for alternative transport. This is often a temporary car. If the repair takes longer than a week, in many cases the temporary car will be exchanged for a loan car from the car garage where your car is being repaired.
Damage
Have you suffered damage to your Drive4joy car?
1. Damage with opposing party
Was an opposing party involved in the accident? Then immediately complete the European Damage Form together with the other party. You can find this form in your car. You can send the completed claim form to: drive4joy@aon.nl.
Contact our partner AON on +31 (0)88-2012680 for further settlement and repair of the damage. Every situation is different, so we will look together for the best solution.
If the car is not running, the breakdown center is responsible for alternative transport. This is often a temporary car. If the repair takes longer than a week, in many cases the temporary car will be exchanged for a loan car from the car garage where your car is being repaired.
If the car does drive and the damage needs to be repaired immediately, you can take the car to an official brand dealer. The garage is then responsible for providing a replacement car. Please indicate that it is a Drive4joy car. Communication between the garage and us can take place via wagenparkbeheer@stellantis-finance.com.
2. Cause of damage unknown / Damage self-inflicted
Report the damage immediately to AON.
This can be done by telephone on +31 (0)88-2012680 or by email (drive4joy@aon.nl). AON will further settle the damage with you.
If the car is not running, the breakdown center is responsible for alternative transport. This is often a temporary car. If the repair takes longer than a week, in many cases the temporary car will be exchanged for a loan car from the car garage where your car is being repaired.
If the car does drive and the damage needs to be repaired immediately, you can take the car to an official brand dealer. The garage is then responsible for providing a replacement car. Please indicate that it is a Drive4joy car. Communication between the garage and us can take place via wagenparkbeheer@stellantis-finance.com.