You always pay for the subscription in advance. If you miss a payment, we will send you a daily reminder by email. You can then pay the outstanding amount via a payment link.

If you are unable to meet the payment obligation within 7 days, we will contact you by telephone. In some cases it is possible to make an arrangement.

However, it sometimes happens that a customer really does not want or cannot pay. In that case we stop the car. You can then no longer drive any further. If you have still not paid within 14 days, we will cancel the subscription unilaterally. We will then reclaim the money through legal action.