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How Do I Contact Customer Support?
How Do I Contact Customer Support?
Updated over a week ago

Missing points? Need some clarity on an offer? Drop us a line - we're here to help!

To contact support through the app for the fastest response and service:

  • Click My Drop in the app (bottom right)

  • Click the Menu in the top left corner → click Help

  • You’ll be directed to our Chatbot → follow the prompts, and a ticket will be created

If you are contacting us about an offer:

  • Please send over your receipt as an attachment - it has all the details we need to help asap!

  • Please do not send details from your banking records

If you're unable to access your app, contact Support through email:

Attachments, such as screenshots, along with details of an issue you're facing help speed up this process!

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