How do I know my parcel is ready to collect?
Once your parcel has arrived at your selected Evri ParcelShop, Evri will notify you by email or SMS where available.
You can also check your parcel's latest status using your Evri tracking link.
What do I need to collect my parcel?
When collecting your parcel, you may be asked to provide:
The collection code or barcode supplied by Evri
Proof of identity
Any other information requested by the ParcelShop
The exact requirements are determined by Evri and the participating ParcelShop.
I haven't received my collection notification
If your tracking shows the parcel has arrived but you haven't received a notification, please:
Check your junk or spam folder
Review your tracking information for any collection instructions
Check your Evri tracking for the latest collection information
My ParcelShop can't find my parcel
If the ParcelShop cannot locate your parcel, ask them to check using your tracking number.
If the parcel still can't be located, please contact our Customer Service Team quoting your order number. We'll check the tracking information and, where required, investigate with Evri.
How long will my parcel be held?
Evri ParcelShops only hold parcels for a limited time before they are returned to the sender. Please refer to your Evri notification for the collection deadline.
Please collect your parcel as soon as possible after receiving your collection notification.
Need further assistance?
Please contact our Customer Service Team at tickets@druids.com, quoting your order number, and we'll be happy to help.
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