Where is my order?

Once your order has been dispatched, you'll receive a dispatch confirmation email containing your tracking information, where available.

You can use the tracking link to follow your parcel's journey and view the latest updates provided by the courier.

If you haven't received your dispatch confirmation, please check your junk or spam folder before contacting us.

If you haven't received a dispatch confirmation, your order may still be being prepared for shipment.

Orders placed before 2 PM may be eligible for same-day dispatch, subject to normal warehouse processing and order checks.

Orders placed after the 2 PM cut-off, at weekends or on UK public holidays will normally be processed on the next working day.

During exceptionally busy periods, dispatch may take a little longer than usual.

If your order has passed the expected dispatch timeframe, please contact our Customer Service Team quoting your order number so we can check the status of your order.

Tracking updates are provided by the delivery courier and may not appear immediately.

It's normal for tracking to remain unchanged while a parcel is moving between courier depots, awaiting its next scan or travelling between countries.

A delay or lack of tracking movement does not automatically mean that your parcel has been lost.

If your parcel is still within the expected delivery timeframe, please continue to monitor your tracking for further updates.

If the expected delivery timeframe has passed and there have been no further tracking updates, please contact our Customer Service Team. We'll review the available tracking information and, where required, investigate with the courier.

Most orders arrive within the estimated delivery timeframe. However, delays can occasionally occur due to:

If your order is delayed beyond the expected delivery timeframe, please contact our Customer Service Team and we'll investigate where required.

A delayed parcel does not automatically qualify for a refund or replacement. Any further resolution will depend on the available tracking information and, where required, the outcome of the courier investigation.

If your tracking shows your parcel has been delivered, please:

If you've completed these checks and still can't locate your parcel, please contact our Customer Service Team.

We'll review the available tracking information and, where required, investigate the delivery with the courier.

A parcel being reported as not received does not automatically qualify for a refund or replacement. Any further resolution will be considered once the appropriate checks or courier investigation have been completed.

International deliveries may occasionally take longer due to customs processing or movement between local courier networks.

Tracking may remain unchanged while your parcel moves between countries or passes through customs. This is normal and tracking will usually update once the parcel reaches the next stage of its journey.

Customs authorities may also request additional information or payment before delivery can continue.

For more information, please see our Customs & Import Duties article.

If you still need assistance, please contact our Customer Service Team at tickets@druids.com, quoting your order number.

To help us investigate your enquiry as quickly as possible, please include:

We'll review the available tracking information and, where required, investigate with the courier before confirming the appropriate next steps.