Check around your property
Please check:
Your front and back doors.
Any safe places you may have nominated.
Garages, sheds or porches.
Behind bins or outdoor furniture.
Any other secure location around your property.
Check with your neighbours
Your parcel may have been accepted by:
A neighbour.
Someone else in your household.
Your building reception or concierge, where applicable.
Check your tracking information
Your courier's tracking may provide additional information, including:
A delivery photograph.
GPS location, where available.
The name of the person who accepted the parcel.
Details of where it was left.
Wait a little longer
Occasionally, parcels can be marked as delivered shortly before the driver completes their route.
If your parcel has only recently been marked as delivered, please allow a little time for the delivery to be completed.
If you've already checked your property, safe places and neighbours and you're still unable to locate your parcel, please contact our Customer Service Team.
If you still can't find your parcel
If you've completed the checks above but still can't locate your parcel, please contact our Customer Service Team as soon as possible.
Please provide:
Your order number.
Your tracking number.
Confirmation that you've checked your property, safe places and with your neighbours.
Any relevant delivery photograph or tracking information available.
We'll review the available tracking information and, where required, investigate the delivery with the courier.
A parcel being reported as not received does not automatically qualify for a refund or replacement.
Any refund, replacement or other resolution will only be considered once the appropriate checks or courier investigation have been completed.
Need further assistance?
Please contact our Customer Service Team at tickets@druids.com, quoting your order number, and we'll be happy to help.
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