How can I track my order?

Once your order has been dispatched, you'll receive a dispatch confirmation email containing your courier tracking link.

Simply click the tracking link in the email to view your parcel's latest delivery updates.

If you created a Druids Golf account when placing your order, you may also be able to view your order status by logging into your account.

Tracking updates don't always appear immediately after dispatch. The time before the first tracking update varies depending on the courier and service used.

Some couriers don't scan parcels until they reach their first sorting hub, so it can take a little time before tracking begins to update.

If your tracking hasn't updated within the expected delivery timeframe shown at checkout, please continue to check your tracking for further updates.

A delay or lack of tracking movement does not automatically mean that your parcel has been lost.

If there has been no tracking movement beyond the expected delivery timeframe, please contact our Customer Service Team so we can check the tracking information and, where required, investigate with the courier.

Please check your junk or spam folder first.

Please also check that your email address was entered correctly when placing your order.

If you still can't find your dispatch confirmation email, contact our Customer Service Team quoting your order number and we'll be happy to help.

If your tracking shows your parcel has been delivered but you haven't received it:

If you're still unable to locate your parcel, please contact our Customer Service Team so we can investigate with the courier.

This usually means your parcel information has been received by the courier, but the parcel hasn't yet received its first physical scan.

This does not mean that the parcel has been lost.

Tracking will update once the parcel receives its first courier scan.

If your tracking hasn't updated for several days, a lack of tracking updates doesn't necessarily mean your parcel is lost.

Depending on the courier and destination, tracking may pause while the parcel is travelling between sorting hubs, during customs clearance or before the next scan.

If there has been no movement beyond the expected delivery timeframe, please contact our Customer Service Team quoting your order number so we can check the tracking information and investigate further if required.

Please contact our Customer Service Team at tickets@druids.com, quoting your order number so we can begin the appropriate courier investigation.