What happens if an item is out of stock?

Although we work hard to keep our website stock information up to date, occasionally an item may become unavailable after an order has been placed.

If this happens, our Customer Service Team will contact you to discuss the available options.

We'll always contact you before making any changes to your order.

Depending on the circumstances and available stock, we may be able to offer an alternative option. Our Customer Service Team will explain what options are available for your order.

This will depend on the circumstances of your order.

Where possible, we'll provide information about the affected item and the options available before any changes are made.

If we've contacted you about an unavailable item and you need help with the options provided, please contact our Customer Service Team at tickets@druids.com, quoting your order number.