My delivery is delayed - what happens next?

Most deliveries arrive within the estimated delivery timeframe shown at checkout. However, delays can occasionally occur due to courier networks, adverse weather, customs clearance, public holidays or exceptionally busy periods.

Before contacting us, please check your tracking information for the latest updates.

If your parcel has exceeded the expected delivery timeframe or your tracking has stopped updating for longer than expected, please contact our Customer Service Team quoting your order number.

A delay or lack of tracking movement does not automatically mean that your parcel has been lost.

A delayed delivery does not automatically qualify for a refund or compensation.

Each case is reviewed individually in line with our Customer Service procedures and the courier's investigation process.

We'll review the available tracking information and determine whether further investigation is required.

Depending on the tracking information, we may:

Refunds, replacements or other resolutions will only be considered once the appropriate checks or courier investigation have been completed.

Each courier has its own investigation process and lost-parcel timescales.

A parcel is not considered lost simply because it is delayed or tracking has stopped updating for a short period.

Where required, we'll investigate with the courier and review the outcome before any further resolution is confirmed.

Please contact our Customer Service Team at tickets@druids.com, quoting your order number.

We'll review the tracking information, contact the courier where required and keep you updated throughout the investigation.