My delivery address is incorrect
If you notice an incorrect delivery address after placing your order, please contact our Customer Service Team as soon as possible.
If your order has not yet entered the dispatch process, we may be able to update the delivery address.
Once your order has entered the dispatch process, we're generally unable to amend the delivery address. Depending on the courier, you may be able to request changes directly through their delivery management services.
My parcel couldn't be delivered
If your courier is unable to deliver your parcel, please check your tracking information for the latest update.
Depending on the courier, you may be able to:
rearrange delivery;
collect your parcel from a local collection point; or
update your delivery preferences.
My parcel is being returned to Druids Golf
If your tracking shows that your parcel is being returned to Druids Golf, please contact our Customer Service Team so we can check the reason for the return and the latest tracking information.
A return-to-sender tracking update does not necessarily mean the parcel has already been physically received at our warehouse.
Where further action is required, your case may be referred to our UK Team for review. Please do not place a replacement order or return any items unless you have been instructed to do so.
Need further assistance?
Please contact our Customer Service Team at tickets@druids.com, quoting your order number, and we'll be happy to help.
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