What are the delivery times for orders?

Most orders are dispatched as quickly as possible after being placed.

Orders placed before the 2 PM cut-off may be eligible for same-day dispatch, subject to normal warehouse processing and order checks.

Orders placed after the cut-off, at weekends or on bank holidays will normally be processed on the next working day.

During exceptionally busy periods, such as promotions, product launches or seasonal sales, dispatch may take a little longer.

Delivery times depend on the delivery service selected at checkout and your delivery destination.

The estimated delivery timeframe for your order is shown during checkout before you complete your purchase.

Please remember that delivery timeframes are estimates and may occasionally be affected by courier delays or other circumstances outside our control.

International delivery times vary by destination and may be affected by customs clearance, local courier networks and public holidays.

Once your order has been dispatched, you'll receive a dispatch confirmation email containing your tracking details, where available.

Tracking may occasionally pause while an international parcel moves between countries or passes through customs.

For more information, please see our Customs & Import Duties article.

Your order may take longer to arrive if:

A delay or lack of tracking movement does not automatically mean that your parcel has been lost.

If your order is still within the estimated delivery timeframe, please continue to monitor your tracking for further updates.

Once your order has been dispatched, you'll receive a dispatch confirmation email containing your tracking details, where available.

You can use the tracking link to view the latest delivery updates from the courier.

Please allow a little time after dispatch for the courier's first tracking update to appear.

If your order has passed the estimated delivery timeframe or your tracking shows an exception or delivery issue, please contact our Customer Service Team at tickets@druids.com, quoting your order number.

We'll review the available tracking information and, where required, investigate with the courier.

A delayed delivery does not automatically qualify for a refund or replacement. Any further resolution will depend on the available tracking information and, where required, the outcome of the courier investigation.