My express delivery order is delayed – what should I do?

My express delivery order is delayed – what should I do?

We aim to deliver orders within the estimated delivery timeframe shown when you place your order. However, occasionally delays can occur while a parcel is with the courier.

If your order has been dispatched, please check the tracking information provided in your dispatch confirmation for the latest delivery updates.

If your tracking hasn't updated or your parcel appears to be delayed, please continue to monitor your tracking for further updates.

If there has been no movement for an extended period, please contact our Customer Service Team so we can look into this for you.

Express delivery provides an estimated delivery timeframe and is not a guaranteed delivery date.

If your order has been delayed, please contact us and we'll review the order and tracking information to determine the appropriate next steps.

Please contact our Customer Service Team at tickets@druids.com, quoting your order number, and we'll be happy to look into this for you.