An item is missing from my order – what should I do?
If your order has been delivered but you believe an item is missing, please contact our Customer Service Team so we can investigate this for you.
What information do I need to provide?
To help us investigate, please provide:
Your order number
The name of the missing item
Clear photographs of all items you received
Clear photographs of the packaging your order arrived in
A photograph of the shipping label on the parcel
Please keep the original packaging while we investigate the issue.
What happens next?
Once we've received the required information, our Customer Service Team will review your order details and investigate what has happened.
We'll then advise you of the appropriate next steps once the investigation has been completed.
Need further assistance?
Please contact our Customer Service Team at tickets@druids.com, quoting your order number and including the requested photographs.
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