My order was delivered to the wrong address – what should I do?

If your tracking shows that your order has been delivered, but the delivery location or address is not yours, please first check the tracking information and any delivery photograph provided by the courier.

What should I check?

Please check:

The delivery photograph, if available.
The location shown in the tracking.
Around your property and any safe places.
With neighbours or other members of your household.

If you still believe the parcel has been delivered to the wrong address, please contact our Customer Service Team.

What information do I need to provide?

Please provide:

Your order number.
A screenshot of the tracking showing the delivery.
The courier's delivery photograph, if available.
Confirmation that you have checked around your property and with your neighbours.

This information will help us investigate the delivery as quickly as possible.

What happens next?

Our Customer Service Team will review the available tracking information and, where required, investigate the delivery with the courier.

We may need to request additional information from you or the courier as part of the investigation.

A delivery to an incorrect address does not automatically qualify for a refund or replacement.

Any refund, replacement or other resolution will only be considered once the appropriate checks or courier investigation have been completed.

Need further assistance?

Please contact our Customer Service Team at tickets@druids.com, quoting your order number, and we'll be happy to look into this for you.

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My order was delivered to the wrong address – what should I do?