Which courier will deliver my order?
We use a number of delivery partners, including Royal Mail, Evri, An Post and FedEx.
The courier used for your order will depend on factors including:
Your delivery destination
The delivery service selected
The size or type of parcel
The courier services available for your destination
The courier handling your order will be confirmed once your order has been dispatched.
Can I choose my courier?
Where different delivery services are available, the available options will be displayed during checkout.
Selecting a delivery service does not necessarily allow you to choose a specific courier.
The courier used may vary depending on your location, the service selected and operational requirements.
How do I know which courier is delivering my order?
Once your order has been dispatched, you'll receive a dispatch confirmation email containing your tracking information, where available.
Your tracking information will normally show which courier is handling your delivery.
You can use the tracking link provided to follow the progress of your parcel and view the latest updates directly from the courier.
My tracking hasn't updated
Tracking updates may not appear immediately after dispatch and there may be periods where your tracking remains unchanged while your parcel moves through the courier network.
A delay or lack of tracking movement does not automatically mean that your parcel has been lost.
If your parcel is still within the expected delivery timeframe, please continue to monitor your tracking for further updates.
If the expected delivery timeframe has passed and there have been no further tracking updates, please contact our Customer Service Team. We'll review the available tracking information and, where required, investigate with the courier.
Can my courier change?
In some circumstances, the courier handling your parcel may differ from the courier or delivery service you expected.
This may happen due to your delivery location, courier network requirements or operational changes.
Please use the tracking information provided in your dispatch confirmation for the most up-to-date information about your delivery.
Need further assistance?
Please contact our Customer Service Team at tickets@druids.com, quoting your order number, and we'll be happy to look into this for you.
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