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Why has the price changed in my basket or at checkout?

Find out why a product price or promotion may change when you reach the checkout.

Written by Team Druids AM

Why has the price changed?

Prices shown in your basket or at checkout can change depending on the promotion, offer or discount being applied.

Some offers are available for a limited time or have specific terms and conditions. If an offer has ended or the qualifying conditions are no longer met, the item may return to its current selling price.


Why has a sale price disappeared?

Sale prices and promotional offers may be time-limited and can end or change.

Adding an item to your basket does not reserve a promotional price. The price applicable when you complete your purchase will be shown at checkout.


What should I check?

Before completing your order, please check:

  • The items and sizes in your basket

  • The price shown at checkout

  • Any promotional code you have entered

  • The terms and conditions of the relevant offer

  • That any minimum spend or qualifying product requirements have been met


My promotional code isn't working

Please check that the code has been entered correctly and that your order meets the conditions of the promotion.

Some promotional codes cannot be used alongside other offers or discounts.


Need further assistance?

If you believe a price or promotion has been applied incorrectly, please contact our Customer Service Team at tickets@druids.com.

Please include your order number, if applicable and a screenshot showing the price or promotion, so we can look into this for you.


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