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Why does my Item look Different from the Website?

Learn why an item may look slightly different from the product images shown on our website.

Written by Team Druids AM

Why does my item look different?

We make every effort to ensure our product images accurately represent each item. However, slight differences in appearance can occur due to:

  • lighting used during photography;

  • camera settings and image editing;

  • your device's screen settings, brightness or colour calibration; and

  • natural variations in fabric, materials or manufacturing.

These differences do not necessarily indicate that the item is incorrect or faulty.


The colour looks different

Colours may appear slightly different depending on the device you're using to view our website. Mobile phones, tablets and computer monitors can all display colours differently.


The item looks slightly different from the photographs

Product images are intended as a guide. Minor variations in shade, stitching, pattern placement or finish can occur between production batches.


I think I've received the wrong item

If you believe you've received a different product to the one you ordered, please compare the product name and size on the garment label with your order confirmation.

If they don't match, or you're unsure, please contact our Customer Service Team.


The item isn't what I expected

If your item isn't suitable, you may be able to return it in accordance with our Returns Policy.

Please refer to our How do I return, exchange or get a refund? article for further information.


Need further assistance?

If you believe you've received the wrong item or have any questions about your order, please contact our Customer Service Team at tickets@druidsgolf.com, quoting your order number, and we'll be happy to help.


Related Articles

  • I've received a faulty, damaged or incorrect item. What should I do?

  • How do I return, exchange or get a refund?

  • Clothing fit

  • Returns Policy

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