Rapid lister errors are divided into two types: "Import errors" and "Publish errors".
Import errors are displayed when inserting the item's URL from the supplier into the Rapid lister, or after the bulk lister has finished processing the imported items IDs,
while Publish errors are presented when trying to publish the item to a target. 

This article explains most of the errors briefly and suggest a solution to prevent them in the future.

Import errors:

We couldn't import the product details from the supplier
VeRo protection error
Shipping time is not allowed
Supplier feedback count too low

Publish errors:

Invalid PayPal email address
Validation of Token in API request
Postal code is not valid
Not found shipping policy
Your Account is Currently Ineligible to Sell this Type of Item
Your account has exceeded the limit

We couldn't import the product details from the supplier

To avoid this error, please use our DSM Tool Auto-Paste chrome extension to list items easily.  
In addition to the automation process of listing items, Auto-Paste was developed to scan the item in the background while pasting it into the Rapid lister.
Read more about the benefits of DSM Tool Auto-Paste.

 VeRO Error

This message means the item is under VeRO protection, read more about it in the article How VeRO works in DSM Tool

Shipping time is not allowed

In order to protect your account from listing items from Amazon that offers long time shipping, which might not comply with your shipping policy, we have added shipping duration protection period of up to 7 days.
Therefore, any item that is shipped within a longer duration will be blocked from listing with the attached error. 

Supplier feedback count too low

This notification means that the supplier you're listing from has low feedback count according to your preferences.
To adjust the supplier minimum feedback limit , visit your monitor settings, and set the minimum feedback, then press update to save the changes.

Invalid PayPal email address

Troubleshooting :

  1. Check your payment policy on eBay, make sure PayPal email is correct.

  1. Refresh policies on DSM in Settings > Lister :

   3. Choose the correct payment policy and click on UPDATE.

Validation of Token in API request 

This notification means that the connection between your DSM Tool account and ebay needs to be renewed.
Follow this guide to reconnect to ebay: How to reconnect to ebay

Postal code is not valid

Troubleshooting :

  1. Make sure you list from a supplier according to your shipping policy. (see video above)
  2. Check your shipping policy on eBay, make sure the policy is correct.
  3. Refresh policies on DSM in Settings > Lister :

   4. Chose the correct shipping policy and click on UPDATE.

Not found shipping policy

Troubleshooting :

  1. Check your shipping policy on eBay, make sure the policy is correct. (see video above)
  2. Refresh policies on DSM in Settings > Lister:

   3. Chose the correct shipping policy and click on UPDATE.

Your Account is Currently Ineligible to Sell this Type of Item

The error comes from eBay.

Usually , new users get this error because not all the categories are open to them. you may contact eBay support for further information about the error,

Your account has exceeded the limit

Error comes from eBay and means that your account has reached it's listings limit. you can contact eBay support and ask to raise your limits.

WARNING: Once you reach your eBay limits any price change up in the source website will not be updated on eBay as the DSM Price Monitor won't be able to update it, it is over the limits! In such case, an error will show up at the top menu of your DSM account.

If you have further questions regarding this article, don't hesitate to reach our Chat Support and we will be more than happy to help you.

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