Tmart, is an online shopping marketplace founded in January 2011 and its headquarters are located in Hong Kong. They have warehouses located all over the world and their biggest are in US, UK and Hong Kong.
Tmart warehouses supported in DSM Tool
As mentioned, Tmart has multiple warehouses over the world, at this point DSM Tool only supports listing and repricing items located in the China warehouses.
DSM Tool recommendations for working with Tmart as a supplier
- Default Location Settings -
To set a default location for your items, simply type in the location within the dedicated text-box in your DSM Tool Lister settings tab.
For Tmart, default country is set to China, yes the exact city where its warehouses are located are unknown therefore set to China as well (the location is set to China, China).
You can change the city name via the settings to another city in China, for example: Beijing, China.
- Break even settings -
The break even percentage are editable via the Lister settings tab.
It is important to set the right break-even settings when working with any supplier, Tmart included. The right percentage to be set depended on multiple variables:
- Marketplace fee: If you're selling on eBay, the average final value fee for a sale is 9-10% varies according to your location.
- Payment processing fee: should also be taken in consideration, Paypal fees or any other payment processing fees you might be charged for.
note: Fixed transaction fees are not available via the DSM Tool settings, therefore it is recommended to add them as an estimation according to the price range of the items you are selling. For example, if most of the items you are selling from Tmart are around $100 sell price, you should add 0.3% to represent a $0.3 fee.
- Discounts and gift cards: Are you using discounted gift card, cash-back credit card or a cash-back service when purchasing from tmart? If so, you might wish to take that into account as well when choosing the right break even percentage.
- Local taxes: Depending on your citizenship, you might be entitled to different taxes such as U.S state tax or UK VAT for your sales. If you are not tax exempt you might as well have to pay tax for purchasing products. Since Tmart is incorporated in Hong Kong they do not charge tax from sellers located outside of Hong Kong. therefore it's not required to take the tax percentage into consideration when setting up the break even.
- Business Policies settings -
It is important to learn the shipping, payment and return methods every supplier provides in order to plan your workflow and adjust your policies accordingly.
Learn more about Tmart shipping methods in the article: Drop Shipping suppliers guide: how to use Tmart
Since DSM Tool only supports products that are shipped from Tmart Chinese warehouses, the shipping policies should be set accordingly, taking into a consideration the shipping duration Tmart offers for international orders.
On eBay, our recommendation is to set up free economy shipping from China to worldwide with at least 3-5 handling days. Then, make sure you update the policies in the lister settings tab: Click here to learn how to update your business policies in the lister tab
Tmart products can be returned if turn out to be defective within 90-180 days since the original shipment date, based on the specific item statement. Sellers in U.S. may request a Return Label from Tmart customer Service. International sellers may get a return shipping fee reimbursement.
Tmart offers Return shipping fee reimbursement of 30% of the item's price which should be less than $40. The maximum of return shipping fee reimbursement is $40.
With that being said, it's important to set the return policy accordingly.
It's up to you if you'd like to pay for the returns or to make the buyer pay for them.
This should be stated in the return policy as well.
In the example below, we set up domestic returns 30 days within item delivery were the seller covers the returns fees (making it a free return)
Learn more about Tmart returns policies in the article: Drop Shipping suppliers guide: how to use Tmart
The return policies are also part of the business policies that should be updated in the lister tab: Click here to learn how to update your business policies in the lister tab
- Business policies templates -
Every supplier offers different shipping duration and handling time.
For your convenience, you can notify your eBay buyers with your shipping, payment and returns policies via the text in the item description that will appear in your template. Click here to learn more how to set up the templates settings with your policies.
Note: If not modified, the business policies templates default text will be set to use in Tmart items as well, which is modified for US suppliers.
Suggested shipping policy template:
We ship this item to worldwide destinations,However some countries are excluded.
Orders are processed within 5 Business days after payment verification.
Shipping to the U.S. is by Economy Service which might take up to 45 days to
arrive. Tracking Number will be provided.
If you have not received your shipment within 60 days from payment, please
contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is 100% customer satisfaction!
Please note that import duties, taxes, and charges are not included in the item's price or shipping charges,Please Check with your country customs office to determine what additional costs will be prior to the order.
- Price monitor settings -
Some of the products in Tmart does not offer free shipping by default, therefore consider allowing selling products with that does not offer free shipping when working with Tmart.
You can find this setting under the monitor settings tab
- Drop shipping suppliers guide: how to use Tmart -
Is Tmart a drop shipping friendly supplier? What products offer a drop shipping opportunity? What should you expect from Tmart support when you wish to handle a return?
Learn everything you need to know about drop shipping from Tmart in the article: Drop Shipping suppliers guide: how to use Tmart
- Using DSM Auto paste in Tmart -
To easily list from Tmart, install our DSM Auto paste chrome extension.
You’ll find the extension “List to dsm” button under the “Add to cart” button.
To list in bulk using DSM Auto paste, in the search results, hover your mouse to the listing and it will show you the “+” button under the “add to wish list” button:
Or to select Copy All ASINS button at the top left of the search results:
Auto paste feature can also be used when copying the buyer's address upon fulfilling orders. Add the listing to cart then click "Proceed to checkout" button:
on the next page, you will find the "Auto-Paste Client Address" button
then the address fields will be auto filled with your buyer's shipping address:
Learn more how to use DSM Auto paste.