VeRO Error

This message means the item is under VeRO protection, read more about it in the article How VeRO works in DSM Tool

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Invalid PayPal email address

Troubleshooting :

  1. Check your payment policy on eBay, make sure PayPal email is correct.

  1. Refresh policies on DSM in Settings > Lister :

   3. Choose the correct payment policy and click on UPDATE.


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Validation of Token in API request 

This notification means that the connection between your DSM Tool account and ebay needs to be renewed.
Follow this guide to reconnect to ebay: How to reconnect to ebay
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Postal code is not valid

Troubleshooting :

  1. Make sure you list from a supplier according to your shipping policy. (see video above)
  2. Check your shipping policy on eBay, make sure the policy is correct.
  3. Refresh policies on DSM in Settings > Lister :

   4. Chose the correct shipping policy and click on UPDATE.

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Not found shipping policy

Troubleshooting :

  1. Check your shipping policy on eBay, make sure the policy is correct. (see video above)
  2. Refresh policies on DSM in Settings > Lister:

   3. Chose the correct shipping policy and click on UPDATE.

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Your Account is Currently Ineligible to Sell this Type of Item

The error comes from eBay.

Usually , new users get this error because not all the categories are open to them. you may contact eBay support for further information about the error,

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Your account has exceeded the limit

Error comes from eBay and means that your account has reached it's listings limit. you can contact eBay support and ask to raise your limits.

WARNING: Once you reach your eBay limits any price change up in the source website will not be updated on eBay as the DSM Price Monitor won't be able to update it, it is over the limits! In such case, an error will show up at the top menu of your DSM account.

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If you have further questions regarding this article, don't hesitate to reach our Chat Support and we will be more than happy to help you.

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