1) Is the student listed as a participant on the event?

2) Is the student listed under the correct parent profile? Check for double parent/student profiles

3) If there are two student profiles (check the former list), check to see if one of the events is charged to the 2nd student instead of the first. Edit the profiles to Smith 1 and Smith 2 to see which student is actually listed as a participant on the event.

4) If Payments are missing check for a 2nd parent profile (Students Manage Students right sidebar). Edit the parent profiles to Smith 1 and Smith 2 so you can tell the apart.

5) Check to make sure all charges have a date on them. “Dateless” charges will not appear on the invoice. Sometimes the payment date isn’t saved. Open the account and scroll through pages to the last page. The dateless transactions will appear at the very end of the list (at the earliest date).

6) If you are expecting to see fees from calendar events, and you can see the events on the calendar page, check the participant list in the calendar event. When you're looking at the calendar page,