App Store
If you've purchased the DuoSwim Pro subscription from the App Store, you may be eligible for a refund. However since you subscribed to the app through the App Store, you will have to request a refund using the Apple Store resources. You can use any device to do this, you'll just need to log in to the service using your Apple ID that you used to purchase the subscription to the app.
How to request a refund:
Go to reportaproblem.apple.com in your browser.
Sign in with the Apple ID and password you used to purchase the subscription to the app.
From the ‘What can we help you with?’ drop down menu, select Refund and select the reason why you are requesting a refund.
Click Next to submit your refund request.
Web
You can manage your subscription here or by reaching out to Support through the messenger or by email at support@duoswim.com.
If you'd like to request a refund please include:
Email used to create your account
Why you are requesting a refund
Need Support?
Contact us at support@duoswim.com or use the messenger.