If your console is experiencing slow or unresponsive faders—especially when switching between layers or pages—it is likely that the mechanical components of the faders require a deep cleaning. This type of service should be performed by an Authorized Allen & Heath Service Center to ensure proper care and functionality.
Common Symptoms:
One or more faders move sluggishly or with hesitation
Some faders do not respond or fail to move entirely during operation
Potential Side Effects:
When a fader is stuck at a particular position, changing pages can cause unintended level changes for other channels assigned to that fader
This may result in inconsistent audio levels or mix reliability issues during live use
Recommended Actions:
Before sending the console for service, you may try the following:
Run a Fader Calibration
Navigate to the settings menu on your SQ console and initiate a fader calibration. This can help resolve minor calibration issues and improve responsiveness.Contact Our Team
If you're experiencing any of the issues above or have questions about your console’s performance, give us a call. We’re happy to help diagnose the problem and guide you on the next steps.
If the problem persists after calibration, we recommend reaching out to your nearest Authorized Allen & Heath Service Center for professional cleaning and inspection.