If a payment was missed for a reason other than insufficient funds - such as a lost of stolen card - we will not attempt the payment again. You will need to make the payment manually.
If the payment was missed due to non sufficient funds, we will automatically try again in seven days. No action is needed unless the second attempt also fails. If that does happen, don't worry - you'll just need to make the manual payment.
** Please note that each time a payment is missed due to non sufficient funds, a $25 fee will be added to the following months payment.
You can make the manual payment in two ways:
Log into your client dashboard - Click "make payment."
2. Call one of our representatives, who can assist you over the phone. Please note, you will need to provide the credit card details during the call.
From the dashboard click "contact us" for our phone number, email, and a live chat option.