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I made a payment, why is it not showing in my online dashboard?

Jessica O'Leary avatar
Written by Jessica O'Leary
Updated over 2 weeks ago

When you make a payment, it won’t show up in your online dashboard right away. The system updates overnight, so you’ll see it there the next day.

If you happen to make an extra payment by mistake, no worries—it will automatically be applied to your next month’s bill.

Example:
Say you pay for your home or auto policy on August 1st. You set up your account, check your dashboard, and don’t see the payment yet. Thinking it didn’t go through, you make another one. In this case, you’ll now have two payments applied. That just means you won’t be charged again until the third billing cycle (in this example, October).

If you have any questions or need help, feel free to reach out to our team anytime!

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