If you need to submit a claim, log into your online Duuo account and select the claims tab. The red + in the top right corner will start the claims process.

The Co-operators claims bot will chat with you and ask you a few questions. You'll have a chance to tell your story and provide any supporting documents.

Once you’ve reported a claim through our app, a claims adjuster will be assigned to help you out. You can expect to be contacted by your assigned adjuster within one business day.

If you have any further questions, reach out to our customer support team.