Duuo is a digital, on-demand, self-serve platform. If you need to change your address, don’t worry! All you will have to do is cancel your current policy and repurchase a new one with your new address.
** If only the unit number needs to be updated, please reach out to us. This change does not require you to cancel and repurchase a new policy.
Steps to cancel and repurchase:
Log into your Duuo account and select 'Cancel Coverage' for the date in which you would like to cancel. (select the last day you need coverage.)
You can then proceed to purchase a new policy as normal by selecting 'Add Address' in the top right-hand corner of your dashboard screen.
When you cancel a policy, Duuo will automatically issue a refund, but it can take 5-10 business days to show up in your account depending on your financial institution.
** Please note you will need to also update your mailing address. Repurchasing does not automatically update the personal information on your account.
